When I process a Service Call and generate the Invoice, the Labor cost is always 0 (there is no contract or warranty involved). Where do I need to enter the labor quantity and cost info so it can be pulled into the Invoice or is the total labor cost something I need to manually enter into the Invoice? Thanks.
It has been an extremely long time since I have used Field Service, but when I did, we got the labor on the invoice. Not sure what you need to do, but here are some things to double check.
Did the employee log into the Field Service Job?
Is the Field Service Job closed?
Did the Field Service Job get shipped?
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To add to @jkane comments, is the employee setup correctly with a role/rate… but would a time and expense entry need to be entered submitted and approved? At the end of the day the service person has to put in the time they spent on the service call.
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Thanks for the feedback!