Service Complaints

Kinetic ERP
1

FYI this is 100% me complaining, but like wtf. I think it encapsulates a lot of our complaints about how you can perfectly describe a problem and get the most ridiculous response.

I put this ticket in today

A user came to me earlier because the Contract PO field on a dashboard that we’ve had for a long time was blank. As I’m digging into it I realize that it is for sure blank. The reason it’s blank is because the field format for a bunch of the fields in PartSchedVendPO are blank!
I’m not sure when or why this happened, but even data dictionary viewer shows them as blank.
I wrote a BAQ for the entire PartSchedVendPO table and exported it to excel. The data shows up fine there, but in Epicor it doesn’t!
Is there a way to fix this?

Notice how I said that the field format in data dictionary viewer even shows blank, and that I wrote a baq for the entire table and the data is blank. I even sent them a screenshot of data dictionary viewer.

Here is their response.

What dashboard was this issue noticed on? Is it a custom dashboard?

Can the issue be seen in any other modules with these fields?

YES IT’S A CUSTOM DASHBOARD AND YES IT CAN BE SEEN IN OTHER MODULES!!! LIKE IN BAQ AND DATA DICTIONARY! DID YOU EVEN READ THE TICKET?

HallelujahHappyGIF

8 Likes
2

Par for the course.

1 Like
3

You could immediately close that ticket with a bad review. Someone will usually get back to you soon. You might also get a better tech on reopening the ticket. Sending a message to support is like dealing with a chatbot before the dawn of LLMs.

1 Like
4

I had one yesterday that clearly stated the issue was in a certain part of the process. The response I got was trying to resolve a problem that I was not having earlier in the process. Closed that pretty quickly.

1 Like