Looking at Service Contracts, how can you have a future start date?
For example, sell a product which has a 1 year factory warranty. We want to sell a service contract (i.e. extended warranty) along with the product that starts when the factory warranty ends (one year from now).
If I create a service contract with an Effective Date one year out, when I go to add the service contract line to the sales order, I get a business logic error of “All contract and renewal lines, based on the sales order date, have been assigned to a sales order. Cannot add this contract to this sales order.”
Any thoughts on how I can get it to start one year from now?
Yeah I just started looking at these. It’s madness, right?
The only thing I figured out so far is that I had to change the sales order date to the future. It wasn’t the line or release date which was so weird to me. And really useless for multi-line orders.
And then you can’t ship the contract with the part on the same pack if the part is serialized, which… of course it is, because it’s got a service contract…
I think we ended up dodging a bullet with this and we won’t formally charge for contracts till after the initial warranty ends. But I would like to know, also, how to do this.
Seems like directly invoicing solves some problems, but then it is no longer linked to the original order.
I just entered a ticket with Support so we’ll see where that goes. Also read through release notes for 10.2.400, 500, 600, and 700 and did not find the issues addressed.
Hey Jason - unfortunately no. All I got was definitions of renewal periods and expiration horizons, neither of which allow me to set a future start date. If I do figure it out I’ll be sure to post an update.
I am really trying to make the contract thing work with serial numbers, but it is awful. Now I’m dealing with serial matching, which we don’t do, but I guess I was supposed to think of it five years ago when we went live, so that I could do contracts properly today. Mamma mia.