Its nice that Epicor has sharing functionality; makes it nice to email colleagues about a case/order/service job or whatever BUT they often don’t work, and just result in a blank Kinetic screen.
It looks to me like its because the links are including the “&useBroadcast=1” parameter in the url. Removing this from the url seems to make the link work. Its a bit much to expect our users to fiddle with this though.
Anyone know of a fix for this (aside from hand editing the url) before I start a case? I thought I’d find the tool/action and have a crack at tweaking it, maybe just adding a string replace to the url to eliminate the problem switch; But I can’t see where these “standard” tools (E-Signatures, Share etc) are defined- guessing they are baked in, though populating the specific row identifier (eg KeyFields.JobNum=…) seems fairly unique to each form…
UPDATE looks like its just copying the current URL. So If I open the job from job entry, useBroadcast is not included. But If say I’ve jumped to the job from a sales order, then its there.