Shiping Labels - Error 567

I am struggling to solve the last remant of converting to 5.2.

I have a Zebra T402 label printer that prints shipping labels. Since we have been on 5.2 when you try and print a label we get error 567. On eportal this error means that the fields are too big for the output. Anyone else see this before. I have tryed removing some of the address fields that we don't use. Still no luck. The people have windows 95. My PC is NT and it works when I print. I am trying to upgrade his PC. Is this my only option?