Shop Warnings - 8.03.305k not showing clock in late or out early

I have gone into the shop warnings and turned on only "Rework
Reported", "Clock in late", and "Clock out early". The rework warnings
are showing up in the shop tracker but the clock in/out are not. I
have one employee who can never figure out how to clock in so I
definitely have information that should be showing up. I asked this
question of support almost 3 weeks ago and have gotten no response.
Any ideas?

IT Manager
Rapat Corporation