Sometimes I wonder why we pay for support at all!

Yah, we all get that
A note to the 904 users, as far as I understand, Epicor is continuing to develop in 904 in parallel to 905 and should be releasing the patches just about the same time.
There is a logical patch sequence progression that should match the 905 patches so check with support.
That said, they should get the one-off to you with the same `ease' as a 905 one-off


Motty

--- In vantage@yahoogroups.com, Jose Gomez <jose@...> wrote:
>
> I called epicor a few weeks ago bc our Payroll Register is taking
> an inordinate amount of time to run (we have 82 employees on payroll and
> running the payroll register can take anywhere from 5 minutes to as much as
> several hours).
>
> While this accounting the system is brought down to its knees and no one
> else can do anything, we have been running Payroll at night so that we can
> get it done. Epicor support said, "just break it into smaller batches"
>
> Seriously piece of software worth several hundred thousand dollars can't
> keep up with 82 employees?
>
> After some more inquiries we found out that it is a known problem and that a
> "one off" was done for 9.05.600 but since we are still on 9.04 we can't use
> it. They said they will try to ask development for a one off but it may take
> several days or weeks, since its a fix for an older version.... WTF 9.04 is
> not that old.. and they are still supporting Vantage 6.
>
> Anyways just venting, if anyone knows about this or has the fix let me know
>
> Thanks!
>
> *Jose C Gomez*
> *Software Engineer*
> *
> *T: 904.469.1524 mobile
> E: jose@...
> http://www.josecgomez.com
> <http://www.linkedin.com/in/josecgomez> <http://www.facebook.com/josegomez>
> <http://www.google.com/profiles/jose.gomez> <http://www.twitter.com/joc85>
> <http://www.josecgomez.com/professional-resume/>
> <http://www.josecgomez.com/feed/>
>
> *Quis custodiet ipsos custodes?*
>
>
> [Non-text portions of this message have been removed]
>
I called epicor a few weeks ago bc our Payroll Register is taking
an inordinate amount of time to run (we have 82 employees on payroll and
running the payroll register can take anywhere from 5 minutes to as much as
several hours).

While this accounting the system is brought down to its knees and no one
else can do anything, we have been running Payroll at night so that we can
get it done. Epicor support said, "just break it into smaller batches"

Seriously piece of software worth several hundred thousand dollars can't
keep up with 82 employees?

After some more inquiries we found out that it is a known problem and that a
"one off" was done for 9.05.600 but since we are still on 9.04 we can't use
it. They said they will try to ask development for a one off but it may take
several days or weeks, since its a fix for an older version.... WTF 9.04 is
not that old.. and they are still supporting Vantage 6.

Anyways just venting, if anyone knows about this or has the fix let me know

Thanks!

*Jose C Gomez*
*Software Engineer*
*
*T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com
<http://www.linkedin.com/in/josecgomez> <http://www.facebook.com/josegomez>
<http://www.google.com/profiles/jose.gomez> <http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>

*Quis custodiet ipsos custodes?*


[Non-text portions of this message have been removed]
We all feel your pain...











Manasa

630.806.2000 x1515





________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Jose Gomez
Sent: Tuesday, March 22, 2011 2:26 PM
To: Vantage
Subject: [Vantage] Sometimes I wonder why we pay for support at all!





I called epicor a few weeks ago bc our Payroll Register is taking
an inordinate amount of time to run (we have 82 employees on payroll and
running the payroll register can take anywhere from 5 minutes to as much
as
several hours).

While this accounting the system is brought down to its knees and no one
else can do anything, we have been running Payroll at night so that we
can
get it done. Epicor support said, "just break it into smaller batches"

Seriously piece of software worth several hundred thousand dollars can't
keep up with 82 employees?

After some more inquiries we found out that it is a known problem and
that a
"one off" was done for 9.05.600 but since we are still on 9.04 we can't
use
it. They said they will try to ask development for a one off but it may
take
several days or weeks, since its a fix for an older version.... WTF 9.04
is
not that old.. and they are still supporting Vantage 6.

Anyways just venting, if anyone knows about this or has the fix let me
know

Thanks!

*Jose C Gomez*
*Software Engineer*
*
*T: 904.469.1524 mobile
E: jose@... <mailto:jose%40josecgomez.com>
http://www.josecgomez.com
<http://www.linkedin.com/in/josecgomez>
<http://www.facebook.com/josegomez>
<http://www.google.com/profiles/jose.gomez>
<http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>

*Quis custodiet ipsos custodes?*

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Do you need a virtual hug?



Sincerely,



still waiting for my AMM one off



Rob Bucek

Production Control Manager

PH: (715) 284-5376 ext 311

Mobile: (715)896-0590

FAX: (715)284-4084

<http://www.dsmfg.com/>

(Click the logo to view our site) <http://www.dsmfg.com/>





From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Jose Gomez
Sent: Tuesday, March 22, 2011 2:26 PM
To: Vantage
Subject: [Vantage] Sometimes I wonder why we pay for support at all!





I called epicor a few weeks ago bc our Payroll Register is taking
an inordinate amount of time to run (we have 82 employees on payroll and
running the payroll register can take anywhere from 5 minutes to as much
as
several hours).

While this accounting the system is brought down to its knees and no one
else can do anything, we have been running Payroll at night so that we
can
get it done. Epicor support said, "just break it into smaller batches"

Seriously piece of software worth several hundred thousand dollars can't
keep up with 82 employees?

After some more inquiries we found out that it is a known problem and
that a
"one off" was done for 9.05.600 but since we are still on 9.04 we can't
use
it. They said they will try to ask development for a one off but it may
take
several days or weeks, since its a fix for an older version.... WTF 9.04
is
not that old.. and they are still supporting Vantage 6.

Anyways just venting, if anyone knows about this or has the fix let me
know

Thanks!

*Jose C Gomez*
*Software Engineer*
*
*T: 904.469.1524 mobile
E: jose@... <mailto:jose%40josecgomez.com>
http://www.josecgomez.com
<http://www.linkedin.com/in/josecgomez> <
http://www.facebook.com/josegomez>
<http://www.google.com/profiles/jose.gomez> <
http://www.twitter.com/joc85>
<http://www.josecgomez.com/professional-resume/>
<http://www.josecgomez.com/feed/>

*Quis custodiet ipsos custodes?*

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Haha thanks Rob

Sent from mobile
On Mar 22, 2011 6:05 PM, "Rob Bucek" <rbucek@...> wrote:
> Do you need a virtual hug?
>
>
>
> Sincerely,
>
>
>
> still waiting for my AMM one off
>
>
>
> Rob Bucek
>
> Production Control Manager
>
> PH: (715) 284-5376 ext 311
>
> Mobile: (715)896-0590
>
> FAX: (715)284-4084
>
> <http://www.dsmfg.com/>
>
> (Click the logo to view our site) <http://www.dsmfg.com/>
>
>
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of Jose Gomez
> Sent: Tuesday, March 22, 2011 2:26 PM
> To: Vantage
> Subject: [Vantage] Sometimes I wonder why we pay for support at all!
>
>
>
>
>
> I called epicor a few weeks ago bc our Payroll Register is taking
> an inordinate amount of time to run (we have 82 employees on payroll and
> running the payroll register can take anywhere from 5 minutes to as much
> as
> several hours).
>
> While this accounting the system is brought down to its knees and no one
> else can do anything, we have been running Payroll at night so that we
> can
> get it done. Epicor support said, "just break it into smaller batches"
>
> Seriously piece of software worth several hundred thousand dollars can't
> keep up with 82 employees?
>
> After some more inquiries we found out that it is a known problem and
> that a
> "one off" was done for 9.05.600 but since we are still on 9.04 we can't
> use
> it. They said they will try to ask development for a one off but it may
> take
> several days or weeks, since its a fix for an older version.... WTF 9.04
> is
> not that old.. and they are still supporting Vantage 6.
>
> Anyways just venting, if anyone knows about this or has the fix let me
> know
>
> Thanks!
>
> *Jose C Gomez*
> *Software Engineer*
> *
> *T: 904.469.1524 mobile
> E: jose@... <mailto:jose%40josecgomez.com>
> http://www.josecgomez.com
> <http://www.linkedin.com/in/josecgomez> <
> http://www.facebook.com/josegomez>
> <http://www.google.com/profiles/jose.gomez> <
> http://www.twitter.com/joc85>
> <http://www.josecgomez.com/professional-resume/>
> <http://www.josecgomez.com/feed/>
>
> *Quis custodiet ipsos custodes?*
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>


[Non-text portions of this message have been removed]