# SSRS issues after upgrade to 10.2.300.3 **URL:** \ **Category:** Epicor ERP 10\ **Tags:** reports\ **Created:** [October 30, 2018, 2:06pm UTC](https://www.epiusers.help/t/ssrs-issues-after-upgrade-to-10-2-300-3/49237 "2018-10-30T14:06:24Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Kimberley](https://www.epiusers.help/user_avatar/www.epiusers.help/kimberley/32/50847_2.png) [@Kimberley](https://www.epiusers.help/u/Kimberley)\ **Post date:** [October 30, 2018, 2:06pm UTC](https://www.epiusers.help/t/ssrs-issues-after-upgrade-to-10-2-300-3/49237/1 "2018-10-30T14:06:24Z")
So we upgraded from 10.2.200.12 to 10.2.300.3 yesterday with no issues. I went in an started testing some reports and forms and found that NONE of the SSRS form or Custom reports work. I am getting a permissions issue. I DID NOT change any permissions on the server when updating and used the same user id (a service account we created) that i used when originally installed Epicor on that server. I also have 2 out of box SSRS report listed for my PO Form. Even the out of box forms get an error. Program Ice.Services.Lib.RunTask raised an unexpected exception with the following message: RunTask: The permissions granted to user ‘TGI\TISCLE-E10APPP1$’ are insufficient for performing this operation. —\> Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: The permissions granted to user ‘TGI\TISCLE-E10APPP1$’ are insufficient for performing this operation. Stack Trace: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Ice.Core.SsrsReportService.ReportExecutionService.LoadReport(String Report, String HistoryID) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\Web References\SsrsReportService\Reference.cs:line 287 at Ice.Core.SsrsReporting.SsrsRendererBase.ConfigureReportServerForReport(String reportPath, ParameterValue[] parameters) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\SsrsRendererBase.cs:line 163 at Ice.Core.SsrsReporting.SsrsSingleDocumentRenderer.\<\>c\_\_DisplayClass1\_0.b\_\_0() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\SsrsSingleDocumentRenderer.cs:line 49 at Ice.Core.SsrsReporting.SsrsRendererBase.\<\>c\_\_DisplayClass12\_0.b\_\_0() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\SsrsRendererBase.cs:line 87 at Epicor.Hosting.Trace.TraceHandle.TimeAction(Action actionToTime) in C:\_Releases\ICE\ICE3.2.300.3\Source\Framework\Epicor.System\Hosting\Trace\TraceHandle.cs:line 92 at Epicor.Hosting.Trace.TraceHandle.AddTimedIfEnabled(String traceFlag, Action actionToTime, Func`2 messageBuilder) in C:\_Releases\ICE\ICE3.2.300.3\Source\Framework\Epicor.System\Hosting\Trace\TraceHandle.cs:line 39 at Ice.Core.SsrsReporting.SsrsRendererBase.TraceReportRendered(String printProgram, String ssrsRenderFormat, Func`1 timedAction) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\SsrsRendererBase.cs:line 95 at Ice.Core.SsrsReporting.ReportProcessorBase.RenderReportForPreviewOrGenerate(RenderedSsrsReport renderedReport) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 264 at Ice.Core.SsrsReporting.ReportProcessorBase.ProcessReportPart(String reportLocation) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 158 at Ice.Core.SsrsReporting.StandardReportProcessor.ProcessReportParts() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\StandardReportProcessor.cs:line 31 at Ice.Core.RoutingAndBreaking.ReportPersister.Persist(ReportInstanceInformation reportInstance, Func`2 reportsRenderer, Action`1 fillSysRptLstRow, Action`2 processReport, Func`3 filterTableAttachmentsFunc) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\RoutingAndBreaking\ReportPersister.cs:line 57 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.RenderUnroutedSsrsReport() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 303 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.RunSsrsReportIfEnabled() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 228 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.ProcessReportWithDataInPlace(Func`2 executeCommand, Func`2 executeReader, SqlObjectsCreated sqlObjectsCreated) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 111 at Ice.Core.RptBase.ReportDatabaseBuilder.XMLClose() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportDatabaseBuilder.cs:line 93 at Ice.Core.RptTaskBase`1.XMLClose() in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\RptBase\RptTaskBase.cs:line 216 at Erp.Internal.PM.POForm.RunProcess(Int64 instanceTaskNum, String outputFileName) in C:\_projects\ERP\RL10.2.300.0\Source\Server\Internal\PM\POForm\POForm.cs:line 432 at Ice.Core.TaskBase`1.StartProcess(Int64 instanceTaskNum, String outputFileName) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Internal\Lib\TaskLib\TaskBase\TaskBase.cs:line 47 at Ice.Hosting.TaskCaller.InnerExecuteTask(IceDataContext newContext) in c:\_Releases\ICE\RL3.2.300.0\Source\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 98 at Ice.Hosting.TaskCaller.ExecuteTask() in c:\_Releases\ICE\RL3.2.300.0\Source\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 57 at Ice.Lib.RunTask.BpmFriendlyTaskLauncher.Run(String sessionIdPrefix, IceContext db, Action taskRunner) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Services\Lib\RunTask\BpmFriendlyTaskLauncher.cs:line 63 at Ice.Services.Lib.RunTaskSvc.InnerRunTask(Int64 ipTaskNum, Boolean suppressTransaction) in c:\_Releases\ICE\RL3.2.300.0\Source\Server\Services\Lib\RunTask\RunTask.cs:line 577 **I did open a ticket with Epicor** ---
**Author:** ![Kimberley](https://www.epiusers.help/user_avatar/www.epiusers.help/kimberley/32/50847_2.png) [@Kimberley](https://www.epiusers.help/u/Kimberley)\ **Post date:** [October 30, 2018, 2:19pm UTC](https://www.epiusers.help/t/ssrs-issues-after-upgrade-to-10-2-300-3/49237/2 "2018-10-30T14:19:09Z")
note…my error on seeing duplicate… but still can’t print out of box form ---
**Author:** ![Kimberley](https://www.epiusers.help/user_avatar/www.epiusers.help/kimberley/32/50847_2.png) [@Kimberley](https://www.epiusers.help/u/Kimberley)\ **Post date:** [October 30, 2018, 2:46pm UTC](https://www.epiusers.help/t/ssrs-issues-after-upgrade-to-10-2-300-3/49237/3 "2018-10-30T14:46:18Z")
So FYI when updating (this was my first and I don’t know if this is normal knowledge through the community). The upgrade instructions are WRONG. According to support they have asked that they be updated but have not been. So you can’t just upgrade your app servers once you upgrade everything else. You need to remove them completely and create new ones. So with that my error. I forgot about a step I had to do originally. I had to go into iis an set the identiy on the App Pool.