SSRS Report Style Errors (260 Character Limit Error Message)

Kinetic ERP
1

I’m testing in KineticTest a custom SSRS Reports that worked in 10.2 but is throwing errors about a character limit, other restrictions, or a native mode leading slash required [Error Message below]

Message: The SSRS server returned the status code 500 (InternalServerError) with the following error text:
The path of the item ‘/KineticTest/reports/ARR2/…/ReportSelCriteria/ReportSelCriteria’ is not valid. The full path must be less than 260 characters long; other restrictions apply. If the report server is in native mode, the path must start with slash. —> Microsoft.ReportingServices.Diagnostics.Utilities.InvalidItemPathException: The path of the item ‘/KineticTest/reports/ARR2/…/ReportSelCriteria/ReportSelCriteria’ is not valid. The full path must be less than 260 characters long; other restrictions apply. If the report server is in native mode, the path must start with slash.
Correlation ID : 6f8089d9-63cf-4ded-b7d4-84914e2b0e57

The name of the path is truncated with /…/ but I’m pretty sure I’ve modified it to be under 260 characters long. I’m not sure why this Report Style is failing to pull the .rdl information.

How would you go about troubleshooting this? Is there logging that can be turned on to capture the full path, or is there something obvious I’m missing?

This error occurs in Report Style when clicking “Retrieve Status” on the custom Report Style

2

I’d first start looking at your ssrs logs ad seen if there is any more detail there.

Can you download the rdl OK?

3

Thanks for your response. Yes, I can download the RDL with no issues. Are the SSRS logs something I need to turn on, or are they located in a standard spot I can go browse any time?

4

Basic logging is enabled by default. They. Can be found in the SSRS installation folder

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5

I would truncate the path further, as the path may concatenate the server name in front which add characters to the path.

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6

That’s a good idea. I thought about that thinking the server name might be the fully qualified domain name that I’m assuming is found in Company Config (or Company Maint, I forget) Thank you for the idea!

7

For posterity the default location of the ssrs logs are

C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\LogFiles

The log file you will be looking for is the ReportingServicesService.log where the date matches the relevant period you are looking at.

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8

Also, for posterity, this issue appears to be a bug acknowledged by Epicor, to be fixed in Release 4.3.100 (Is that release even out?)

This case is connected to an Open Problem PRB0273509

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9

I am working on a new version of an SSRS report that has been running for a while. I get the subject error. We are currently running v10.2.700.39. My path to the custom reports folder in SSRS is only 75 characters. When I click the above link to the problem I get to a page that displays “Record not found”. Anyone know if this was resolved or may not apply to my version of Epicor?

10

Epicor have fixed it for Cloud and announced today when the hotfix will be applied.

For your version it won’t be the exact same issue, because the bug we’re currently struggling with was only recently introduced I feel.

Your 75 characters is the SSRS ReportServer URL yes? Such as http://ssrsreportserver.domainname.local/ReportServer. You then count the characters shown within Report Style as well to get to a total?

11

We are On Prem and yes, the 75 characters is all-inclusive. I imagine I will need to open a ticket with Epicor. Thanks for responding.

12

We are having the same problem on v2025.1.11. I have opened a ticket.

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