> Interesting, care to elaborate on what you found?I'll share that off-list with you. Since I was getting the "we won't help you
without extra $$$" speech even before they looked at a thing then I don't
really feel compelled to share it on a list that is read by Epicor employees.
It works both ways, right? If we have to pay extra to figure out an Epicor
problem, then maybe Epicor needs to pay us when we solve those problems.
After all, these answers support a revenue stream as they go into a knowledge
base that is used to charge for support. I don't blame the tech, Ken Anderson,
who I have found quite helpful in the past. He's clearly carrying out policy.
A policy that, in the long run, will probably cost more than some braniac
managers thought they'd save. Oh well...
Again, if my Crystal didn't work in the development environment then I would
have no trouble paying extra for that kind of service, but there is some
inconsistency that makes reports launched from the developer different than
when launched from Vantage. I personally believe that this is something that
Epicor would have wanted to know. The way that Report Data Definition works is
also partially to blame for this issue as well. They'll figure it out if/when
they get more calls on it.
> As for Epicor's stance, do you have an account manager? That's a BSYeah, I think the AM would be interested as she wants to make us a reference
> response from support in my opinion and I'd take it up with your account
> manager if it were me.
site.
Mark W.