Support Questions

oops... I meant 16 months, not 6 for the outstand support call! ;-))

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Colette Bishop
Sent: Thursday, November 15, 2007 10:32 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Support Questions



This discussion about support is one of the main reasons we have looked
for new software and found a package that is just perfect for us. Main
competitor of Epicor's. I have had to call their support to help me
install the demo and they were more than willing to help right then and
didn't make me log a call online and call me back months later.

I have had a support call into Epicor for way over 6 months.. but I
can't see my calls anymore because we did not pay that HUGE support bill
we got that was for premium service but no one told us we could get a
lower package.

We got tired of sending our database to them for nothing too........'

Sorry you all are still having the same problems... maybe someday they
will get it al straightened out... maybe when they have good support
people in MN like they use to have instead of out of the country!



________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Kersten MacLennan
Sent: Thursday, November 15, 2007 10:07 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: RE: [Vantage] Re: Support Questions

I never fill out the surveys after the call has finally been taken care
of, but I think I am going to start. I have had a "how-to" question in
for 3 weeks now and haven't received anything more than the automatic
email acknowledging the fact that I have submitted a call.

Kersten MacLennan
IT/ERP Analyst
Semrock, Inc.
3625 Buffalo Rd.,
Suite 6
Rochester, NY 14624
585-594-7009
585-594-7095 fax

kmaclennan@... <mailto:kmaclennan%40semrock.com>
<mailto:kmaclennan%40semrock.com>

The Standard in Optical Filters for Biotech & Analytical Instrumentation
More than 100,000 Ion Beam Sputtered filters delivered - extensive
inventory now!

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________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ] On
Behalf
Of D Jones
Sent: Thursday, November 15, 2007 8:59 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
Subject: Re: [Vantage] Re: Support Questions

Unfortunately, I don't think they are considering a
week to be a long wait. When it is "your" issue, to
you it is the world, but to everybody else, its put it
in the pile and wait until we get to it. It can sure
be frustrating....

--- lapulsifer <sharon.pulsifer@...
<mailto:sharon.pulsifer%40fibrebond.com>
<mailto:sharon.pulsifer%40fibrebond.com>
<mailto:sharon.pulsifer%40fibrebond.com> > wrote:

> Yes. I feel your pain. I have a couple of cases
> that have been open
> for months. I finally got a response on one
> yesterday. It was
> simply, "Can you send in your database". I started
> to ask if they
> could share the database sent with the other open
> case.
>
>
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ,
"Manasa Reddy"
> <manasa@...> wrote:
> >
> > My two cents...it depends on the issue...
> >
> >
> >
> > I can get a resolution within the day or it can
> take forever...
> >
> >
> >
> > But whatever you call in YOU have to keep up with
> it. With their
> call
> > volume it will almost be impossible for them to
> keep you posted.
> >
> >
> >
> > And on that note, what is your issue anyway?
> Maybe someone here has
> > already gone through it.
> >
> >
> >
> >
> >
> >
> >
> > M. Manasa Reddy
> >
> > manasa@...
> >
> > P: 630-806-2000
> >
> > F: 630-806-2001
> >
> > ________________________________
> >
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com> ]
On
> Behalf
> > Of Dale R. Kalsow
> > Sent: Wednesday, November 14, 2007 3:53 PM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
<mailto:vantage%40yahoogroups.com>
> > Subject: [Vantage] Support Questions
> >
> >
> >
> > Good Evening,
> >
> > I am having issues getting Epicor support to solve
> my issue. They do
> > not seam very responsive to my sense of urgency. I
> have had an open
> > issue for over a week now. Does anyone else have
> this experience or
> do
> > you all get great response when you call technical
> support?
> >
> > Thanks!
> >
> > Dale Kalsow | Information Technologies Director
> >
>
__________________________________________________________
> > Determan Brownie, Inc. | 1241 72nd Avenue NE |
> Minneapolis, MN 55432
> >
> > * Phone: (763) 502-9689 | * Fax: (763) 571-1789
> >
> > * dale.r.kalsow@...
> <mailto:dale.r.kalsow%40determan.com> | *
> > http://determan.com/ <http://determan.com/> <http://determan.com/
<http://determan.com/> > <http://determan.com/ <http://determan.com/>
<http://determan.com/ <http://determan.com/> > > <http://determan.com/
<http://determan.com/> <http://determan.com/ <http://determan.com/> >
<http://determan.com/ <http://determan.com/> <http://determan.com/
<http://determan.com/> > > >
> >
> > "Ambition is the path to success. Persistence is
> the vehicle you
> arrive
> > in."
> >
> > Electronic Privacy Notice. This e-mail, and any
> attachments,
> contains
> > information that is, or may be, covered by the
> Electronic
> Communications
> > Privacy Act, 18 U.S.C. 2510-2521, and is also
> confidential and
> > proprietary in nature. If you are not the intended
> recipient,
> please be
> > advised that you are legally prohibited from
> retaining, using,
> copying,
> > distributing, or otherwise disclosing this
> information in any
> manner.
> > Instead, please reply to the sender that you have
> received this
> > communication in error, and then immediately
> delete it. Thank you in
> > advance for your cooperation.
> >
> > ________________________________
> >
> > [Non-text portions of this message have been
> removed]
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been
> removed]
> >
>
>
>

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[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
Any thoughts on the following statements? According to Epicor, no
matter what, Items in Inventory are 100% Material. What am I missing?

------------------------------------------------------------------

From our Controller:

I checked without the outside CPA firm we use. They will do a
little more research on it because I pointed out that other
manufacturers are supposedly using this inventory system, but their
determination was as I originally stated:
1. We cannot carry all job costs in inventory (or WIP, doesn't
matter what it's called)...excess labor and scrap must be expensed
when incurred as it is a cost of the job, not a true value of the
material on the floor.
2. Our inventory valuation MUST separate material from overhead.
(I can do the further required breakdown of overhead manually).
You can easily customize the stock status report to break out labor
and burden. If you can demonstrate that you don't typically have
large manufacturing variances, your CPA's shouldn't have a big
problem with WIP at actual cost A reserve can be created to reduce
the value of WIP by an allowance for the "excess costs".


--- In vantage@yahoogroups.com, "Michael McWilliams"
<mmcwilliams22@...> wrote:
>
> Any thoughts on the following statements? According to Epicor,
no
> matter what, Items in Inventory are 100% Material. What am I
missing?
>
> ------------------------------------------------------------------
>
> From our Controller:
>
> I checked without the outside CPA firm we use. They will do a
> little more research on it because I pointed out that other
> manufacturers are supposedly using this inventory system, but
their
> determination was as I originally stated:
> 1. We cannot carry all job costs in inventory (or WIP, doesn't
> matter what it's called)...excess labor and scrap must be
expensed
> when incurred as it is a cost of the job, not a true value of the
> material on the floor.
> 2. Our inventory valuation MUST separate material from overhead.
> (I can do the further required breakdown of overhead manually).
>
Good Evening,



I am having issues getting Epicor support to solve my issue. They do
not seam very responsive to my sense of urgency. I have had an open
issue for over a week now. Does anyone else have this experience or do
you all get great response when you call technical support?



Thanks!



Dale Kalsow | Information Technologies Director
____________________________________________________________________
Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432

* Phone: (763) 502-9689 | * Fax: (763) 571-1789

* dale.r.kalsow@... | * http://determan.com/



"Ambition is the path to success. Persistence is the vehicle you arrive
in."



Electronic Privacy Notice. This e-mail, and any attachments, contains
information that is, or may be, covered by the Electronic Communications
Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
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advised that you are legally prohibited from retaining, using, copying,
distributing, or otherwise disclosing this information in any manner.
Instead, please reply to the sender that you have received this
communication in error, and then immediately delete it. Thank you in
advance for your cooperation.

________________________________





[Non-text portions of this message have been removed]
My two cents...it depends on the issue...



I can get a resolution within the day or it can take forever...



But whatever you call in YOU have to keep up with it. With their call
volume it will almost be impossible for them to keep you posted.



And on that note, what is your issue anyway? Maybe someone here has
already gone through it.







M. Manasa Reddy

manasa@...

P: 630-806-2000

F: 630-806-2001

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dale R. Kalsow
Sent: Wednesday, November 14, 2007 3:53 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Questions



Good Evening,

I am having issues getting Epicor support to solve my issue. They do
not seam very responsive to my sense of urgency. I have had an open
issue for over a week now. Does anyone else have this experience or do
you all get great response when you call technical support?

Thanks!

Dale Kalsow | Information Technologies Director
__________________________________________________________
Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432

* Phone: (763) 502-9689 | * Fax: (763) 571-1789

* dale.r.kalsow@... <mailto:dale.r.kalsow%40determan.com> | *
http://determan.com/ <http://determan.com/>

"Ambition is the path to success. Persistence is the vehicle you arrive
in."

Electronic Privacy Notice. This e-mail, and any attachments, contains
information that is, or may be, covered by the Electronic Communications
Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
proprietary in nature. If you are not the intended recipient, please be
advised that you are legally prohibited from retaining, using, copying,
distributing, or otherwise disclosing this information in any manner.
Instead, please reply to the sender that you have received this
communication in error, and then immediately delete it. Thank you in
advance for your cooperation.

________________________________

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
My experience has varried depending on the nature of the call. If support has to interact with development or some other specilaized area of expertise (such as database or 3rd party products) then that can delay things. Especially if the level of urgency does not get communicated onwards or the support person does not follow up with the other party. Once an issue has been moved off their plate it is too easy to forget about it. Also there is a multiple queue factor. Just like an initial call to Epicor Support might wait for a response calls they in turn forward to someone else may go to the back of their queue. This effect can multiply.

Most of the time when there has been a delay and I have inquired about a call they have had legitimate enough reasons but it would have been nice to have had scheduled status updates by email.

Calls I make that do not depend on someone else's involvement are almost always resolved in a couple hours or less.

-Todd C.

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Dale R. Kalsow
Sent: Wednesday, November 14, 2007 3:53 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Questions


Good Evening,

I am having issues getting Epicor support to solve my issue. They do
not seam very responsive to my sense of urgency. I have had an open
issue for over a week now. Does anyone else have this experience or do
you all get great response when you call technical support?

Thanks!

Dale Kalsow | Information Technologies Director
__________________________________________________________
Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432

* Phone: (763) 502-9689 | * Fax: (763) 571-1789

* dale.r.kalsow@...<mailto:dale.r.kalsow%40determan.com> | * http://determan.com/

"Ambition is the path to success. Persistence is the vehicle you arrive
in."

Electronic Privacy Notice. This e-mail, and any attachments, contains
information that is, or may be, covered by the Electronic Communications
Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
proprietary in nature. If you are not the intended recipient, please be
advised that you are legally prohibited from retaining, using, copying,
distributing, or otherwise disclosing this information in any manner.
Instead, please reply to the sender that you have received this
communication in error, and then immediately delete it. Thank you in
advance for your cooperation.

________________________________

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Very similar issues. Especially when they need our database which is
all too often to solve a problem.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Dale R. Kalsow
Sent: Wednesday, November 14, 2007 3:53 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Questions



Good Evening,

I am having issues getting Epicor support to solve my issue. They do
not seam very responsive to my sense of urgency. I have had an open
issue for over a week now. Does anyone else have this experience or do
you all get great response when you call technical support?

Thanks!

Dale Kalsow | Information Technologies Director
__________________________________________________________
Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432

* Phone: (763) 502-9689 | * Fax: (763) 571-1789

* dale.r.kalsow@... <mailto:dale.r.kalsow%40determan.com> | *
http://determan.com/

"Ambition is the path to success. Persistence is the vehicle you arrive
in."

Electronic Privacy Notice. This e-mail, and any attachments, contains
information that is, or may be, covered by the Electronic Communications
Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
proprietary in nature. If you are not the intended recipient, please be
advised that you are legally prohibited from retaining, using, copying,
distributing, or otherwise disclosing this information in any manner.
Instead, please reply to the sender that you have received this
communication in error, and then immediately delete it. Thank you in
advance for your cooperation.

________________________________

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Yes. I feel your pain. I have a couple of cases that have been open
for months. I finally got a response on one yesterday. It was
simply, "Can you send in your database". I started to ask if they
could share the database sent with the other open case.



--- In vantage@yahoogroups.com, "Manasa Reddy" <manasa@...> wrote:
>
> My two cents...it depends on the issue...
>
>
>
> I can get a resolution within the day or it can take forever...
>
>
>
> But whatever you call in YOU have to keep up with it. With their
call
> volume it will almost be impossible for them to keep you posted.
>
>
>
> And on that note, what is your issue anyway? Maybe someone here has
> already gone through it.
>
>
>
>
>
>
>
> M. Manasa Reddy
>
> manasa@...
>
> P: 630-806-2000
>
> F: 630-806-2001
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of Dale R. Kalsow
> Sent: Wednesday, November 14, 2007 3:53 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Support Questions
>
>
>
> Good Evening,
>
> I am having issues getting Epicor support to solve my issue. They do
> not seam very responsive to my sense of urgency. I have had an open
> issue for over a week now. Does anyone else have this experience or
do
> you all get great response when you call technical support?
>
> Thanks!
>
> Dale Kalsow | Information Technologies Director
> __________________________________________________________
> Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432
>
> * Phone: (763) 502-9689 | * Fax: (763) 571-1789
>
> * dale.r.kalsow@... <mailto:dale.r.kalsow%40determan.com> | *
> http://determan.com/ <http://determan.com/>
>
> "Ambition is the path to success. Persistence is the vehicle you
arrive
> in."
>
> Electronic Privacy Notice. This e-mail, and any attachments,
contains
> information that is, or may be, covered by the Electronic
Communications
> Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
> proprietary in nature. If you are not the intended recipient,
please be
> advised that you are legally prohibited from retaining, using,
copying,
> distributing, or otherwise disclosing this information in any
manner.
> Instead, please reply to the sender that you have received this
> communication in error, and then immediately delete it. Thank you in
> advance for your cooperation.
>
> ________________________________
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
It is true that in Vantage, when you put something into inventory,
all costs become "material" and you lose the breakout of labor and
burden. I did hear at Perspectives that this was going to change
with Epicor 9, due out by September 08.

Peter Volkert
Symetrics Industries


--- In vantage@yahoogroups.com, "Michael McWilliams"
<mmcwilliams22@...> wrote:
>
> Any thoughts on the following statements? According to Epicor,
no
> matter what, Items in Inventory are 100% Material. What am I
missing?
>
> ------------------------------------------------------------------
>
> From our Controller:
>
> I checked without the outside CPA firm we use. They will do a
> little more research on it because I pointed out that other
> manufacturers are supposedly using this inventory system, but
their
> determination was as I originally stated:
> 1. We cannot carry all job costs in inventory (or WIP, doesn't
> matter what it's called)...excess labor and scrap must be
expensed
> when incurred as it is a cost of the job, not a true value of the
> material on the floor.
> 2. Our inventory valuation MUST separate material from overhead.
> (I can do the further required breakdown of overhead manually).
>
Yes you have to get in line to register support complaints these days!
I've got bunch of unresolved calls where I sent in the db, twice, Still now
resolution. Then I logged a simple call a few days ago and followed up with
a phone call, not to support but to a support/training director and still
have no answer.

I'm betting I'll get an answer today from this forum:

The question:
Epicor had some free training video recordings released shortly after the
first 8.0 release about a couple years back. One was titled "Navigating in
8.0"; designed to focus on the menus, tool bars, sys tray and the
differences from 6.x release. Is that recording available, (or preferably
an updated one)? And if so, how do I access it?

Anyone know?

Thanks!



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
lapulsifer
Sent: Thursday, November 15, 2007 7:48 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Support Questions

Yes. I feel your pain. I have a couple of cases that have been open
for months. I finally got a response on one yesterday. It was
simply, "Can you send in your database". I started to ask if they
could share the database sent with the other open case.

--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com, "Manasa
Reddy" <manasa@...> wrote:
>
> My two cents...it depends on the issue...
>
>
>
> I can get a resolution within the day or it can take forever...
>
>
>
> But whatever you call in YOU have to keep up with it. With their
call
> volume it will almost be impossible for them to keep you posted.
>
>
>
> And on that note, what is your issue anyway? Maybe someone here has
> already gone through it.
>
>
>
>
>
>
>
> M. Manasa Reddy
>
> manasa@...
>
> P: 630-806-2000
>
> F: 630-806-2001
>
> ________________________________
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
> Of Dale R. Kalsow
> Sent: Wednesday, November 14, 2007 3:53 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: [Vantage] Support Questions
>
>
>
> Good Evening,
>
> I am having issues getting Epicor support to solve my issue. They do
> not seam very responsive to my sense of urgency. I have had an open
> issue for over a week now. Does anyone else have this experience or
do
> you all get great response when you call technical support?
>
> Thanks!
>
> Dale Kalsow | Information Technologies Director
> __________________________________________________________
> Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432
>
> * Phone: (763) 502-9689 | * Fax: (763) 571-1789
>
> * dale.r.kalsow@... <mailto:dale.r.kalsow%40determan.com> | *
> http://determan. <http://determan.com/> com/ <http://determan.
<http://determan.com/> com/>
>
> "Ambition is the path to success. Persistence is the vehicle you
arrive
> in."
>
> Electronic Privacy Notice. This e-mail, and any attachments,
contains
> information that is, or may be, covered by the Electronic
Communications
> Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
> proprietary in nature. If you are not the intended recipient,
please be
> advised that you are legally prohibited from retaining, using,
copying,
> distributing, or otherwise disclosing this information in any
manner.
> Instead, please reply to the sender that you have received this
> communication in error, and then immediately delete it. Thank you in
> advance for your cooperation.
>
> ________________________________
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>



[Non-text portions of this message have been removed]
Unfortunately, I don't think they are considering a
week to be a long wait. When it is "your" issue, to
you it is the world, but to everybody else, its put it
in the pile and wait until we get to it. It can sure
be frustrating....


--- lapulsifer <sharon.pulsifer@...> wrote:

> Yes. I feel your pain. I have a couple of cases
> that have been open
> for months. I finally got a response on one
> yesterday. It was
> simply, "Can you send in your database". I started
> to ask if they
> could share the database sent with the other open
> case.
>
>
>
> --- In vantage@yahoogroups.com, "Manasa Reddy"
> <manasa@...> wrote:
> >
> > My two cents...it depends on the issue...
> >
> >
> >
> > I can get a resolution within the day or it can
> take forever...
> >
> >
> >
> > But whatever you call in YOU have to keep up with
> it. With their
> call
> > volume it will almost be impossible for them to
> keep you posted.
> >
> >
> >
> > And on that note, what is your issue anyway?
> Maybe someone here has
> > already gone through it.
> >
> >
> >
> >
> >
> >
> >
> > M. Manasa Reddy
> >
> > manasa@...
> >
> > P: 630-806-2000
> >
> > F: 630-806-2001
> >
> > ________________________________
> >
> > From: vantage@yahoogroups.com
> [mailto:vantage@yahoogroups.com] On
> Behalf
> > Of Dale R. Kalsow
> > Sent: Wednesday, November 14, 2007 3:53 PM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Support Questions
> >
> >
> >
> > Good Evening,
> >
> > I am having issues getting Epicor support to solve
> my issue. They do
> > not seam very responsive to my sense of urgency. I
> have had an open
> > issue for over a week now. Does anyone else have
> this experience or
> do
> > you all get great response when you call technical
> support?
> >
> > Thanks!
> >
> > Dale Kalsow | Information Technologies Director
> >
>
__________________________________________________________
> > Determan Brownie, Inc. | 1241 72nd Avenue NE |
> Minneapolis, MN 55432
> >
> > * Phone: (763) 502-9689 | * Fax: (763) 571-1789
> >
> > * dale.r.kalsow@...
> <mailto:dale.r.kalsow%40determan.com> | *
> > http://determan.com/ <http://determan.com/>
> >
> > "Ambition is the path to success. Persistence is
> the vehicle you
> arrive
> > in."
> >
> > Electronic Privacy Notice. This e-mail, and any
> attachments,
> contains
> > information that is, or may be, covered by the
> Electronic
> Communications
> > Privacy Act, 18 U.S.C. 2510-2521, and is also
> confidential and
> > proprietary in nature. If you are not the intended
> recipient,
> please be
> > advised that you are legally prohibited from
> retaining, using,
> copying,
> > distributing, or otherwise disclosing this
> information in any
> manner.
> > Instead, please reply to the sender that you have
> received this
> > communication in error, and then immediately
> delete it. Thank you in
> > advance for your cooperation.
> >
> > ________________________________
> >
> > [Non-text portions of this message have been
> removed]
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been
> removed]
> >
>
>
>



____________________________________________________________________________________
Get easy, one-click access to your favorites.
Make Yahoo! your homepage.
http://www.yahoo.com/r/hs
Peter, what do you mean by becoming 'material'. On the costs tab of
the part tracker it shows the breakout of the costs. It is not lost.



Matt



________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of pvolkert365
Sent: Thursday, November 15, 2007 6:59 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Cost Question



It is true that in Vantage, when you put something into inventory,
all costs become "material" and you lose the breakout of labor and
burden. I did hear at Perspectives that this was going to change
with Epicor 9, due out by September 08.

Peter Volkert
Symetrics Industries

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Michael McWilliams"
<mmcwilliams22@...> wrote:
>
> Any thoughts on the following statements? According to Epicor,
no
> matter what, Items in Inventory are 100% Material. What am I
missing?
>
> ----------------------------------------------------------
>
> From our Controller:
>
> I checked without the outside CPA firm we use. They will do a
> little more research on it because I pointed out that other
> manufacturers are supposedly using this inventory system, but
their
> determination was as I originally stated:
> 1. We cannot carry all job costs in inventory (or WIP, doesn't
> matter what it's called)...excess labor and scrap must be
expensed
> when incurred as it is a cost of the job, not a true value of the
> material on the floor.
> 2. Our inventory valuation MUST separate material from overhead.
> (I can do the further required breakdown of overhead manually).
>





[Non-text portions of this message have been removed]
I never fill out the surveys after the call has finally been taken care
of, but I think I am going to start. I have had a "how-to" question in
for 3 weeks now and haven't received anything more than the automatic
email acknowledging the fact that I have submitted a call.


Kersten MacLennan
IT/ERP Analyst
Semrock, Inc.
3625 Buffalo Rd.,
Suite 6
Rochester, NY 14624
585-594-7009
585-594-7095 fax

kmaclennan@...

The Standard in Optical Filters for Biotech & Analytical Instrumentation
More than 100,000 Ion Beam Sputtered filters delivered - extensive
inventory now!

The information contained in this message and any attachments may be
privileged, confidential, and protected from disclosure. If the reader
of this message is not the intended recipient, or any agent responsible
for delivering this message to the intended recipient, you are hereby
notified that any dissemination, distribution, or copying of this
communication may be unlawful and therefore strictly prohibited. If you
received this message in error, please reply to the message and delete
it. Thank you




________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of D Jones
Sent: Thursday, November 15, 2007 8:59 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: Support Questions



Unfortunately, I don't think they are considering a
week to be a long wait. When it is "your" issue, to
you it is the world, but to everybody else, its put it
in the pile and wait until we get to it. It can sure
be frustrating....

--- lapulsifer <sharon.pulsifer@...
<mailto:sharon.pulsifer%40fibrebond.com> > wrote:

> Yes. I feel your pain. I have a couple of cases
> that have been open
> for months. I finally got a response on one
> yesterday. It was
> simply, "Can you send in your database". I started
> to ask if they
> could share the database sent with the other open
> case.
>
>
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Manasa Reddy"
> <manasa@...> wrote:
> >
> > My two cents...it depends on the issue...
> >
> >
> >
> > I can get a resolution within the day or it can
> take forever...
> >
> >
> >
> > But whatever you call in YOU have to keep up with
> it. With their
> call
> > volume it will almost be impossible for them to
> keep you posted.
> >
> >
> >
> > And on that note, what is your issue anyway?
> Maybe someone here has
> > already gone through it.
> >
> >
> >
> >
> >
> >
> >
> > M. Manasa Reddy
> >
> > manasa@...
> >
> > P: 630-806-2000
> >
> > F: 630-806-2001
> >
> > ________________________________
> >
> > From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> [mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ]
On
> Behalf
> > Of Dale R. Kalsow
> > Sent: Wednesday, November 14, 2007 3:53 PM
> > To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> > Subject: [Vantage] Support Questions
> >
> >
> >
> > Good Evening,
> >
> > I am having issues getting Epicor support to solve
> my issue. They do
> > not seam very responsive to my sense of urgency. I
> have had an open
> > issue for over a week now. Does anyone else have
> this experience or
> do
> > you all get great response when you call technical
> support?
> >
> > Thanks!
> >
> > Dale Kalsow | Information Technologies Director
> >
>
__________________________________________________________
> > Determan Brownie, Inc. | 1241 72nd Avenue NE |
> Minneapolis, MN 55432
> >
> > * Phone: (763) 502-9689 | * Fax: (763) 571-1789
> >
> > * dale.r.kalsow@...
> <mailto:dale.r.kalsow%40determan.com> | *
> > http://determan.com/ <http://determan.com/> <http://determan.com/
<http://determan.com/> >
> >
> > "Ambition is the path to success. Persistence is
> the vehicle you
> arrive
> > in."
> >
> > Electronic Privacy Notice. This e-mail, and any
> attachments,
> contains
> > information that is, or may be, covered by the
> Electronic
> Communications
> > Privacy Act, 18 U.S.C. 2510-2521, and is also
> confidential and
> > proprietary in nature. If you are not the intended
> recipient,
> please be
> > advised that you are legally prohibited from
> retaining, using,
> copying,
> > distributing, or otherwise disclosing this
> information in any
> manner.
> > Instead, please reply to the sender that you have
> received this
> > communication in error, and then immediately
> delete it. Thank you in
> > advance for your cooperation.
> >
> > ________________________________
> >
> > [Non-text portions of this message have been
> removed]
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been
> removed]
> >
>
>
>

__________________________________________________________
Get easy, one-click access to your favorites.
Make Yahoo! your homepage.
http://www.yahoo.com/r/hs <http://www.yahoo.com/r/hs>





[Non-text portions of this message have been removed]
In answer to the question about Navigation...
Go to EpicWeb, then into education. They are not videos so much as self
paced elearning sessions. They are available for purchase (for $0.00) for
each version.
I believe this is what you are looking for.
Best of luck,
Aaron Hoyt
Vantage Plastics

PS if this is what you were looking for, be sure to close your call and
submit an appropriate survey. :)

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com]On Behalf Of
Stan Chmura
Sent: Thursday, November 15, 2007 8:47 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: Support Questions


Yes you have to get in line to register support complaints these days!
I've got bunch of unresolved calls where I sent in the db, twice, Still
now
resolution. Then I logged a simple call a few days ago and followed up
with
a phone call, not to support but to a support/training director and still
have no answer.

I'm betting I'll get an answer today from this forum:

The question:
Epicor had some free training video recordings released shortly after the
first 8.0 release about a couple years back. One was titled "Navigating in
8.0"; designed to focus on the menus, tool bars, sys tray and the
differences from 6.x release. Is that recording available, (or preferably
an updated one)? And if so, how do I access it?

Anyone know?

Thanks!



_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of
lapulsifer
Sent: Thursday, November 15, 2007 7:48 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Support Questions

Yes. I feel your pain. I have a couple of cases that have been open
for months. I finally got a response on one yesterday. It was
simply, "Can you send in your database". I started to ask if they
could share the database sent with the other open case.

--- In vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com,
"Manasa
Reddy" <manasa@...> wrote:
>
> My two cents...it depends on the issue...
>
>
>
> I can get a resolution within the day or it can take forever...
>
>
>
> But whatever you call in YOU have to keep up with it. With their
call
> volume it will almost be impossible for them to keep you posted.
>
>
>
> And on that note, what is your issue anyway? Maybe someone here has
> already gone through it.
>
>
>
>
>
>
>
> M. Manasa Reddy
>
> manasa@...
>
> P: 630-806-2000
>
> F: 630-806-2001
>
> ________________________________
>
> From: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
[mailto:vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com] On
Behalf
> Of Dale R. Kalsow
> Sent: Wednesday, November 14, 2007 3:53 PM
> To: vantage@yahoogroups <mailto:vantage%40yahoogroups.com> .com
> Subject: [Vantage] Support Questions
>
>
>
> Good Evening,
>
> I am having issues getting Epicor support to solve my issue. They do
> not seam very responsive to my sense of urgency. I have had an open
> issue for over a week now. Does anyone else have this experience or
do
> you all get great response when you call technical support?
>
> Thanks!
>
> Dale Kalsow | Information Technologies Director
> __________________________________________________________
> Determan Brownie, Inc. | 1241 72nd Avenue NE | Minneapolis, MN 55432
>
> * Phone: (763) 502-9689 | * Fax: (763) 571-1789
>
> * dale.r.kalsow@... <mailto:dale.r.kalsow%40determan.com> | *
> http://determan. <http://determan.com/> com/ <http://determan.
<http://determan.com/> com/>
>
> "Ambition is the path to success. Persistence is the vehicle you
arrive
> in."
>
> Electronic Privacy Notice. This e-mail, and any attachments,
contains
> information that is, or may be, covered by the Electronic
Communications
> Privacy Act, 18 U.S.C. 2510-2521, and is also confidential and
> proprietary in nature. If you are not the intended recipient,
please be
> advised that you are legally prohibited from retaining, using,
copying,
> distributing, or otherwise disclosing this information in any
manner.
> Instead, please reply to the sender that you have received this
> communication in error, and then immediately delete it. Thank you in
> advance for your cooperation.
>
> ________________________________
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> [Non-text portions of this message have been removed]
>


[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
Good morning, everyone!

I was adding a new buyer into the Master File, and saw that every
employee who was ever a buyer in the system is still listed, even if the
user has not been employed here in a few years. Is there any reason to
leave the buyer-table populated like this? Or can I remove buyers who
are "permanently inactive?"

Are there other tables I might want to look at to clean up old/outdated
user permissions or rights like this?

FWIW - I ask for two reasons: 1) I'm a bit obsessive about "lingering
security rights/roles" in general, and 2) we're upgrading from 6 to 8 in
the next few weeks, and I'm trying to clean up as much as possible
before we do.

Thanks.
--Ari
------------------------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig


[Non-text portions of this message have been removed]
You can't delete them as there is transaction history associated with
them. However, you can inactivate them which means they won't be
visible in PO Entry. Also, so they won't be quite as visible in the
Buyer master file prepend a "zz" to the name. The buyer list is a name
alpha sort so they will drop to the bottom and your active buyers will
be at the top.

Mike Lowe
Corporate I.T. Manager
Connor Manufacturing Services
Direct: (949) 713-3328
Fax: (949) 666-5268
Cell: (949) 973-7621
Skype: Mike.Lowe
Email: MLowe@... <mailto:MLowe@...>
Web: www.connorms.com <http://www.connorms.com/>


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ari Footlik
Sent: Thursday, November 15, 2007 10:12 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Deleting Buyer IDs?



Good morning, everyone!

I was adding a new buyer into the Master File, and saw that every
employee who was ever a buyer in the system is still listed, even if the
user has not been employed here in a few years. Is there any reason to
leave the buyer-table populated like this? Or can I remove buyers who
are "permanently inactive?"

Are there other tables I might want to look at to clean up old/outdated
user permissions or rights like this?

FWIW - I ask for two reasons: 1) I'm a bit obsessive about "lingering
security rights/roles" in general, and 2) we're upgrading from 6 to 8 in
the next few weeks, and I'm trying to clean up as much as possible
before we do.

Thanks.
--Ari
----------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig

[Non-text portions of this message have been removed]




______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________



[Non-text portions of this message have been removed]
Or create a quick search and only pull in active buyers in your BAQ.



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mike Lowe
Sent: Thursday, November 15, 2007 1:32 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Deleting Buyer IDs?



You can't delete them as there is transaction history associated with
them. However, you can inactivate them which means they won't be
visible in PO Entry. Also, so they won't be quite as visible in the
Buyer master file prepend a "zz" to the name. The buyer list is a name
alpha sort so they will drop to the bottom and your active buyers will
be at the top.

Mike Lowe
Corporate I.T. Manager
Connor Manufacturing Services
Direct: (949) 713-3328
Fax: (949) 666-5268
Cell: (949) 973-7621
Skype: Mike.Lowe
Email: MLowe@... <mailto:MLowe%40connorms.com>
<mailto:MLowe@... <mailto:MLowe%40connorms.com> >
Web: www.connorms.com <http://www.connorms.com/>


________________________________

From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf
Of Ari Footlik
Sent: Thursday, November 15, 2007 10:12 AM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Deleting Buyer IDs?

Good morning, everyone!

I was adding a new buyer into the Master File, and saw that every
employee who was ever a buyer in the system is still listed, even if the
user has not been employed here in a few years. Is there any reason to
leave the buyer-table populated like this? Or can I remove buyers who
are "permanently inactive?"

Are there other tables I might want to look at to clean up old/outdated
user permissions or rights like this?

FWIW - I ask for two reasons: 1) I'm a bit obsessive about "lingering
security rights/roles" in general, and 2) we're upgrading from 6 to 8 in
the next few weeks, and I'm trying to clean up as much as possible
before we do.

Thanks.
--Ari
----------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig

[Non-text portions of this message have been removed]

__________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
__________________________________________________________

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Can't help on the deleting. Actually, if they have ever had any activity they very likely (virtually 100%) can not be deleted. Vantage is sort of retentive that way. Some tables have an "inactive" option (Buyer does) that often hides stuff (buyer is hidden) but it still stays in the DB....forever. Even if you can't delete them as a buyer I think they can be pretty much throttled by the inactive flag and other means (besides inactivating the user account itself) such as setting limits on POs and removing as authorized for other peoples' POs. Another popular trick is to prefix their buyer name with "z-" to force them to the end of dropdown lists.

Which is one reason we are seriously considering a clean re-implementation for 8.x. Allows getting rid of the old baggage. One of the stronger points made in a Perspectives session about Migrate vs. Re-implement.

-Todd C.

________________________________
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Ari Footlik
Sent: Thursday, November 15, 2007 12:12 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Deleting Buyer IDs?


Good morning, everyone!

I was adding a new buyer into the Master File, and saw that every
employee who was ever a buyer in the system is still listed, even if the
user has not been employed here in a few years. Is there any reason to
leave the buyer-table populated like this? Or can I remove buyers who
are "permanently inactive?"

Are there other tables I might want to look at to clean up old/outdated
user permissions or rights like this?

FWIW - I ask for two reasons: 1) I'm a bit obsessive about "lingering
security rights/roles" in general, and 2) we're upgrading from 6 to 8 in
the next few weeks, and I'm trying to clean up as much as possible
before we do.

Thanks.
--Ari
----------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]
Thanks, all. I figured there must be some record of the buyer-ID tied
to the rest of the system somewhere. Why there are different
user-records for the buyers (instead of a rights-assignment for the
users) I guess is the question... Maybe so you can have
purchasing-agent references that aren't necessarily tied to actual
employees?

------------------------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig


________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Todd Caughey
Sent: Thursday, November 15, 2007 1:31 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Deleting Buyer IDs?



Can't help on the deleting. Actually, if they have ever had any activity
they very likely (virtually 100%) can not be deleted. Vantage is sort of
retentive that way. Some tables have an "inactive" option (Buyer does)
that often hides stuff (buyer is hidden) but it still stays in the
DB....forever. Even if you can't delete them as a buyer I think they can
be pretty much throttled by the inactive flag and other means (besides
inactivating the user account itself) such as setting limits on POs and
removing as authorized for other peoples' POs. Another popular trick is
to prefix their buyer name with "z-" to force them to the end of
dropdown lists.

Which is one reason we are seriously considering a clean
re-implementation for 8.x. Allows getting rid of the old baggage. One of
the stronger points made in a Perspectives session about Migrate vs.
Re-implement.

-Todd C.

________________________________
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Ari Footlik
Sent: Thursday, November 15, 2007 12:12 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Deleting Buyer IDs?

Good morning, everyone!

I was adding a new buyer into the Master File, and saw that every
employee who was ever a buyer in the system is still listed, even if the
user has not been employed here in a few years. Is there any reason to
leave the buyer-table populated like this? Or can I remove buyers who
are "permanently inactive?"

Are there other tables I might want to look at to clean up old/outdated
user permissions or rights like this?

FWIW - I ask for two reasons: 1) I'm a bit obsessive about "lingering
security rights/roles" in general, and 2) we're upgrading from 6 to 8 in
the next few weeks, and I'm trying to clean up as much as possible
before we do.

Thanks.
--Ari
----------------------------------------------------------
Ari Footlik
IT Manager - R. A. Zweig

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]






[Non-text portions of this message have been removed]
If you build subassemblies on a job and transfer them into
inventory, then when you take them out to build the final assembly,
the job costs come out as all material, no labor. That is what is
supposed to get fixed.

-Peter

--- In vantage@yahoogroups.com, "MATT FINN" <matt@...> wrote:
>
> Peter, what do you mean by becoming 'material'. On the costs tab
of
> the part tracker it shows the breakout of the costs. It is not
lost.
>
>
>
> Matt
>
>
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On
Behalf
> Of pvolkert365
> Sent: Thursday, November 15, 2007 6:59 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Cost Question
>
>
>
> It is true that in Vantage, when you put something into inventory,
> all costs become "material" and you lose the breakout of labor and
> burden. I did hear at Perspectives that this was going to change
> with Epicor 9, due out by September 08.
>
> Peter Volkert
> Symetrics Industries
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
> "Michael McWilliams"
> <mmcwilliams22@> wrote:
> >
> > Any thoughts on the following statements? According to Epicor,
> no
> > matter what, Items in Inventory are 100% Material. What am I
> missing?
> >
> > ----------------------------------------------------------
> >
> > From our Controller:
> >
> > I checked without the outside CPA firm we use. They will do a
> > little more research on it because I pointed out that other
> > manufacturers are supposedly using this inventory system, but
> their
> > determination was as I originally stated:
> > 1. We cannot carry all job costs in inventory (or WIP, doesn't
> > matter what it's called)...excess labor and scrap must be
> expensed
> > when incurred as it is a cost of the job, not a true value of
the
> > material on the floor.
> > 2. Our inventory valuation MUST separate material from overhead.
> > (I can do the further required breakdown of overhead manually).
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>