Hi
We have an issue which is happening regular but intermittantly.
When printing, sometimes the print fails and error in system agent states the handle in invalid- see error below:
Ive just setup an Autoprint on record creation to print maintenance jobs once scheduled, as you can see from the screen capture, it sends the prints, sometimes they print sometimes they error
Our support company suggested it may be a print driver related issue, we have updated the print drivers to HP Universal Printing PCL 6 (v7.1.0) - but still having this issue - please help!!!
Program Ice.Services.Lib.RunTask raised an unexpected exception with the following message: RunTask:
System.Exception: Initial DocumentProperties call failed. Error 6: The handle is invalid.
at PdfPrintingNet.PdfPrint.c6e27125e412036c9e584c2e46cb51f7a(Byte cdbbe4698d85f704fb0f22ac792e56f47, String c4f15c193045594e277ed09e85e293fa6, String cc035c63003d26e77cf79bef83c7e504f, String cceb9b617f6e8532922232e6cdc63cb66, PrinterSettings c4a5d3cfb3105d0d72441638a2332f4dc, PdfWatermark cd6cc9058a2d92015b56d02d2020b2023)
at PdfPrintingNet.PdfPrint.Print(Byte pdfArray, String password, String printerJobName)
at Ice.Lib.Reporting.PdfPrintDocument.Print(PdfPrint pdfPrint, Byte reportBytes, String reportDescription) in C:_releases\ICE\ICE4.2.100.0\Source\Shared\Lib\Ice.Lib.PdfPrinting\Reporting\PdfPrintDocument.cs:line 106
at Ice.Lib.Reporting.PdfPrintDocument.Print(Byte reportBytes, String printerName, String reportDescription, EpiPrinterSettings printerSettings, EpiPageSettings pageSettings) in C:_releases\ICE\ICE4.2.100.0\Source\Shared\Lib\Ice.Lib.PdfPrinting\Reporting\PdfPrintDocument.cs:line 31
at Ice.Core.SsrsReporting.PdfReportPrinter.Print(Byte reportBytes, String printerNameParameter, String reportDescription, EpiPrinterSettings printerSettings, EpiPageSettings pageSettings, Int64 sysTaskNum, Func2 getSysRptLstRowSysRowID) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\PdfReportPrinter.cs:line 54 at Ice.Core.SsrsReporting.ReportProcessorBase.RenderReportForPrintOrEmailReport(RenderedSsrsReport renderedReport, Boolean serverSidePrint, Boolean ignorePageSettings) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 515 at Ice.Core.SsrsReporting.ReportProcessorBase.RenderReportForServerPrintOrEmailReport(RenderedSsrsReport renderedReport) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 436 at Ice.Core.SsrsReporting.ReportProcessorBase.ProcessReportPart(String reportLocation) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 139 at Ice.Core.SsrsReporting.StandardReportProcessor.ProcessReportParts() in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\StandardReportProcessor.cs:line 31 at Ice.Core.SsrsReporting.ReportProcessorBase.ProcessReport(ReportDatabaseBuilder reportDatabaseBuilder, ReportInstanceInformation reportInstanceInformation) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\SsrsReporting\ReportProcessorBase.cs:line 77 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.<>c__DisplayClass18_0.<RenderUnroutedSsrsReport>b__0(ReportInstanceInformation instance) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 357 at Ice.Core.RoutingAndBreaking.ReportPersister.Persist(ReportInstanceInformation reportInstance, Func2 reportsRenderer, Action1 fillSysRptLstRow, Action2 processReport, Func3 filterTableAttachmentsFunc) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RoutingAndBreaking\ReportPersister.cs:line 58 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.RenderUnroutedSsrsReport() in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 355 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.RunSsrsReportIfEnabled() in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 238 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.ProcessUnroutedReport() in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 231 at Ice.Core.RptBase.ReportSsrsDatabaseBuilder.ProcessReportWithDataInPlace(Func2 executeCommand, Func2 executeReader, SqlObjectsCreated sqlObjectsCreated) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportSsrsDatabaseBuilder.cs:line 116 at Ice.Core.RptBase.ReportDatabaseBuilder.ProcessReportWithDataInPlace(SqlConnection connection) in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportDatabaseBuilder.cs:line 130 at Ice.Core.RptBase.ReportDatabaseBuilder.XMLClose() in C:\_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\ReportDatabaseBuilder.cs:line 91 at Ice.Core.RptTaskBase1.XMLClose() in C:_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\RptBase\RptTaskBase.cs:line 225
at Erp.Internal.MM.MaintJobRpt.RunProcess(Int64 instanceTaskNum, String outputFileName) in C:_releases\ERP\ERP11.2.100.0\Source\Server\Internal\MM\MaintJobRpt\MaintJobRpt.cs:line 514
at Ice.Core.TaskBase`1.StartProcess(Int64 instanceTaskNum, String outputFileName) in C:_releases\ICE\ICE4.2.100.0\Source\Server\Internal\Lib\TaskLib\TaskBase\TaskBase.cs:line 81
at Ice.Hosting.TaskCaller.InnerExecuteTask(IceDataContext newContext) in C:_releases\ICE\ICE4.2.100.5\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 68
at Ice.Hosting.TaskCaller.ExecuteTask() in C:_releases\ICE\ICE4.2.100.5\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 59
at Ice.Hosting.TaskCaller.ExecuteTask(IceDataContext dataContext, Boolean suppressTransaction) in C:_releases\ICE\ICE4.2.100.5\Source\Server\Framework\Epicor.Ice\Hosting\TaskCaller\TaskCaller.cs:line 39
at Ice.Services.Lib.RunTaskSvc.<>c__DisplayClass30_1.b__1() in C:_releases\ICE\ICE4.2.100.0\Source\Server\Services\Lib\RunTask\RunTask.cs:line 453
at Ice.Lib.RunTask.BpmFriendlyTaskLauncher.Run(String sessionIdPrefix, IceContext db, Action taskRunner) in C:_releases\ICE\ICE4.2.100.0\Source\Server\Services\Lib\RunTask\BpmFriendlyTaskLauncher.cs:line 63
at Ice.Services.Lib.RunTaskSvc.InnerRunTask(Int64 ipTaskNum, Boolean suppressTransaction) in C:_releases\ICE\ICE4.2.100.0\Source\Server\Services\Lib\RunTask\RunTask.cs:line 450