Had an issue today where me and other users in our environment could not see any rows in Time Entry, even though there were definitely LaborDtl records for that date. Wondering if anyone else is having the same issue.
It looks like we had something set in filters (by default) that was removing all the rows. We don’t have any customizations on the form. The solution is to just select “Clear All” from the overflow menu on that grid.
This seems to be working for us. We had something similar happen to us in another app. I’d ask support for a generic data fix: FX_Del_XXXDef_KineticPersonalization
If it’s personalizations/saved layouts related, I’ll take the opportunity to once again plug this tool created by @mbayley that’s helped us out numerous times with things like this.
Can confirm. Not just in Time Entry, this is how it works everywhere. Unfiltering only hides the filtering UI, it doesn’t unfilter. That by itself is a bug by any usual UX expectation. I honestly can’t think of any plausible use cases of support for hidden filters other than pranks and footguns.
But there’s more. “Save layout” saves filters. Saving filters is a plausible feature but it’s such a bad idea that it should be triggered by an explicit “save filters” interaction.
That’s further complicated by “personalize columns” silently doing a “save layout”. I’ve learned to be paranoid about the first two, but this third complication is enough to still catch me out now and then.
Only the first one really needs a fix. The other two are collateral bugs which can’t exist in sneakily meddling hidden ways if the first one is fixed. Unfiltering should unfilter.
