Time Entry & MES Glitches

Kinetic ERP
1

Kinetic 2026.100.7 On Cloud:

Is anyone having Time Entry Errors or people being “Stuck in the MES” and have to complete End Active Labor?

Both Time Entry and MES are getting errors like this: 63441ac9-1435-4a98-a254-9be319814263 and when I download the Server File (I am really new to reading this and this is after turning our BPM’s off to help diagnose but Epicor support is not the most expedient at helping and we now have hundreds of edits to complete. Any assistance would be greatly appreciated)

<BpmDirective Type="0" ID="fcca1d3a-ebc3-4e92-9583-e29c8cd60b9c" Name="Change Log" VisibilityScope="0" Duration="1" />

<BpmDirective Type="1" ID="9f207ee8-b80d-4fbf-83f3-4a04a787de23" Name="Complete Rework Op" VisibilityScope="0" Duration="0" />

<![CDATA[System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection. (Parameter ‘index’)

at Erp.Internal.Lib.AdjShopL.AddHours(Decimal ipHoursToApply, Decimal ipNonTimeCapUnitPerHour, ProdCal& ProdCal, Resource& Resource, ResourceGroup& ResourceGroup, ResourceTimeUsed& ResourceTimeUsed, ResourceCal& ResourceCal) in C:\_releases\ERP\ERP12.2.100.7\Source\Server\Internal\Lib\JobOperShared\AdjShopL\adjshopl.cs:line 1243

at Erp.Internal.Lib.AdjShopL.ApplyLoad(Decimal HoursToApply, Boolean IP_WhatIf, JobOper JobOper, Boolean ipUnlockRTU) in C:\_releases\ERP\ERP12.2.100.7\Source\Server\Internal\Lib\JobOperShared\AdjShopL\adjshopl.cs:line 918

at Erp.Internal.Lib.AdjShopL.Update_ResourceTimeUsed(JobOper JobOper, JobOper OldJobOper) in C:\_releases\ERP\ERP12.2.100.7\Source\Server\Internal\Lib\JobOperShared\AdjShopL\adjshopl.cs:line 300

at Erp.Internal.Lib.JobOperWrite._JobOperWrite(JobOper JobOper, JobOper OldJobOper, Boolean RollUp) in C:\_releases\ERP\ERP12.2.100.7\Source\Server\Internal\Lib\JobOperShared\JobOperWrite\JobOperWrite.i.cs:line 1246

at Erp.Internal.Lib.JobOperShWrite.DoJobOper(JobOper JobOper, JobOper OLDJobOper) in C:\_releases\ERP\ERP12.2.100.7\Source\Server\Internal\Lib\JobOperShared\JobOperShWrite\JobOperShWrite.cs:line 1179

at Erp.Triggers.JobOper.WriteTrigger.write(JobOper JobOper, JobOper OldJobOper) in C:\_releases\ERP\ERP12.2.100.0\Source\Server\Db\Triggers\JobOper\write.cs:line 289

at Erp.Triggers.JobOper.WriteTrigger.Write(JobOper JobOper, JobOper OldJobOper) in C:\_releases\ERP\ERP12.2.100.0\Source\Server\Db\Triggers\JobOper\write.cs:line 87

at Ice.DataTrigger`2.Ice.ILinqTrigger.Write(LinqRow newRecord, LinqRow oldRecord) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.Ice\Triggers\TriggerBase.cs:line 20

at Ice.Triggers.TriggerQueue.ExecuteWriteTrigger(IceDataContext context, LinqRow modifiedRecord, LinqRow originalRecord) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Triggers\TriggerQueue.cs:line 301

at Ice.Triggers.TriggerQueue.RunTriggers(IceDataContext context) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Triggers\TriggerQueue.cs:line 56

at Ice.IceDataContext.RunUntilAllTriggersHaveExecuted() in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Data\EntityFramework\EFCore\IceDataContext.cs:line 794

at Ice.IceDataContext.SaveChanges[TRow](TRow row) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Data\EntityFramework\EFCore\IceDataContext.cs:line 538

at Erp.Triggers.LaborDtl.WriteTrigger.Write(LaborDtl LaborDtl, LaborDtl OLaborDtl) in C:\_releases\ERP\ERP12.2.100.0\Source\Server\Db\Triggers\LaborDtl\Write.cs:line 1419

at Ice.DataTrigger`2.Ice.ILinqTrigger.Write(LinqRow newRecord, LinqRow oldRecord) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.Ice\Triggers\TriggerBase.cs:line 20

at Ice.Triggers.TriggerQueue.ExecuteWriteTrigger(IceDataContext context, LinqRow modifiedRecord, LinqRow originalRecord) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Triggers\TriggerQueue.cs:line 301

at Ice.Triggers.TriggerQueue.RunTriggers(IceDataContext context) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Triggers\TriggerQueue.cs:line 56

at Ice.IceDataContext.RunUntilAllTriggersHaveExecuted() in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.System\Data\EntityFramework\EFCore\IceDataContext.cs:line 794

at Ice.TablesetBound`3.UpdateRow(IceDataContext dataContext, Int32 tableNum, IIceTable table, IceRow updatedRow, IceRow originalRow, IColumnUncensor uncensor, TablesetProfilingCollector parentTraceCollector) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.Ice\Services\TablesetBound.cs:line 1087

at Ice.TablesetBound`3.WriteTable(IceDataContext dataContext, Int32 tableIndex, IIceTable table, TablesetProfilingCollector parentTraceCollector) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.Ice\Services\TablesetBound.cs:line 845

at Ice.TablesetBound`3.InnerUpdate[TUpdater](IceDataContext dataContext, TFullTableset tableset) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Framework\Epicor.Ice\Services\TablesetBound.cs:line 781

at Epicor.Customization.Bpm.BO.UpdateImpl.ExecuteBase(UpdateParameters parameters)

at Epicor.Customization.Bpm.MethodCustomizationBase2`2.RunDirectives(TParam parameters) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Customization\Epicor.Customization.Bpm\MethodCustomizationBase2.cs:line 187

at Epicor.Customization.Bpm.CustomizationBase2`2.Execute(TParam parameters) in C:\_releases\ICE\ICE5.2.100.7\Source\Server\Customization\Epicor.Customization.Bpm\CustomizationBase2.cs:line 99

at Epicor.Customization.Bpm.BO.LaborSvcCustomization.Update(LaborTableset& ds)

at Erp.Services.BO.LaborSvcFacade.Update(LaborTableset& ds) in C:\_releases\ERP\ERP12.2.100.7\Source\Server\Services\BO\Labor\LaborSvcFacade.cs:line 6181

at InvokeStub_LaborSvcFacade.Update(Object, Object, IntPtr*)

at System.Reflection.MethodBaseInvoker.InvokeDirectByRefWithFewArgs(Object obj, Span`1 copyOfArgs, BindingFlags invokeAttr)

-– End of stack trace from previous location —

2

My first thought when I see “Index was out of range” and “ResourceTimeUsed” in the same error, it points to LoadDays and LoadHours having different array lengths. They’re stored as ~ delimited strings, and I’m going to guess AdjShopL.AddHours is splitting both, iterating over LoadDays and complaining because LoadHours doesn’t have a value at index 3, for example. They should all look like this:

image
image293×152 1.62 KB

Not this:

image

If you import and run this BAQ, do you see any rows appear? If so, you might want to mention it in your case. I forget what the fix is for it.

RTULoadProblems.baq (8.5 KB)

3

Sounds related:

4

Thank you for your feedback. I imported the BAQ and ran it. On the main, there were 0 rows returned.

5

We are having similar issues. Epicor Cases:

  • CS0005557675 - Unable to End Activity for random employees and jobs
  • CS0005563447 - Unable to update and save or delete random Time Detail records in Time Entry

We have a temporary Data Fix from Epicor, but it keeps coming back for some as we have an external scheduling tool and then we reschedule jobs back into Epicor using Automation Studio, but we also were having some issues with some new jobs, but haven’t seen too many new job issues lately. I’m still working with support to try to find a solution for this.