# Toolbar missing from form

**URL:** <https://www.epiusers.help/t/toolbar-missing-from-form/82030>\
**Category:** Epicor ERP 10\
**Tags:** e10\
**Created:** [August 27, 2021, 5:46pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030 "2021-08-27T17:46:03Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![jasond](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/858c86/32.png) [@jasond](https://www.epiusers.help/u/jasond)\
**Post date:** [August 27, 2021, 5:46pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/1 "2021-08-27T17:46:03Z")

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I have one user who uses a particular dashboard that we have created. For some reason the entire toolbar has gone missing from the top of the form. And not just the toolbar but everything above the name of the form. No toolbar, no File, Edit, Tools, Actions, Help, and even the Maximize, Minimize, and close buttons are gone. This is only for this single user and only on this form. Any ideas what may be going on here?

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**Author:** ![AndrewF](https://www.epiusers.help/user_avatar/www.epiusers.help/andrewf/32/23384_2.png) [@AndrewF](https://www.epiusers.help/u/AndrewF)\
**Post date:** [August 27, 2021, 6:26pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/2 "2021-08-27T18:26:00Z")

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Check to see if he has a personalization set on that dashboard.

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**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\
**Post date:** [August 27, 2021, 7:22pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/3 "2021-08-27T19:22:05Z")

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> [@jasond](#):
>
> even the Maximize, Minimize, and close buttons are gone.

So not even the window’s title bar? Have them use the Base Layouts.

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**Author:** ![jasond](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/858c86/32.png) [@jasond](https://www.epiusers.help/u/jasond)\
**Post date:** [August 27, 2021, 7:49pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/4 "2021-08-27T19:49:22Z")

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They did have a personalization. Deleted it and still no luck.

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<div class="post-metadata">

**Author:** ![jasond](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/858c86/32.png) [@jasond](https://www.epiusers.help/u/jasond)\
**Post date:** [August 27, 2021, 7:52pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/5 "2021-08-27T19:52:06Z")

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When they rest the layout to base the entire screen turns blank. Even stranger is that in our Test environment, which I updated 2 days ago, when I sign in as that user the screen looks normal.

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**Author:** ![ckrusen](https://www.epiusers.help/user_avatar/www.epiusers.help/ckrusen/32/50584_2.png) [@ckrusen](https://www.epiusers.help/u/ckrusen)\
**Post date:** [August 27, 2021, 7:54pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/6 "2021-08-27T19:54:46Z")

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Clear the client cache on that PC.  
(I’m pretty sure the different environments keep the cached files separated)

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<div class="post-metadata">

**Author:** ![jasond](https://www.epiusers.help/letter_avatar_proxy/v4/letter/j/858c86/32.png) [@jasond](https://www.epiusers.help/u/jasond)\
**Post date:** [August 30, 2021, 2:31pm UTC](https://www.epiusers.help/t/toolbar-missing-from-form/82030/7 "2021-08-30T14:31:32Z")

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So after deleting the personalization, clearing the cache, and then purging all of their personalizations the screen finally reverted back to normal. Thanks to all for the assistance.