Saw a lot of posts stating similar issues of crystal reports print preview not rendering while trying to run the report from a browser.
I am using Edge with no pop-up blockers or any other extensions. Click on the BAQ report and it loads the classic report options menu, select my filters and options, report runs without errors but never renders in adobe as a preview. I get the notification that is has finished.
I have the runtime installed and edge agent installed. As lots of others have said, when I open the smart client, the report immediately previews in adobe.
Saw some posts stating that this was supposed to be fixed by now but that doesn’t seem to be the case?
You’ll probably have to get your Crystal reports from the Notification pane. Crystal was deprecated nearly a decade ago, is there a reason you haven’t upgraded it to SSRS?
I actually wanted to update with this, clicking on the completed report in the notification pane doesn’t download the pdf. Tried Edge and Chrome. The blue bar at the top animates but no download occurs.
Yeah xml. But in some earlier versions of kinetic, clicking on the report in the notification pane would cause it to download the file as either a text or pdf.
Multiple reboots and uninstalls/installs. This seems to be a common problem with kinetic in a browser. Could be it just isn’t supported and requires the smart client to launch the preview.
I will admit supporting Crystal at this stage isn’t first priority I’m sure.
We have it working in 2025.1, browser only. The version of the crystal runtime and the edge agent setup is important. The whole darn setup is quite fussy. I think we also had difficulty early on with new server settings / privileges on the reports folder for the xml being too tight. I agree it does not download a pdf. It opens it in the edge agent.
The difference I see is you are using a kinetic form versus mine launching in a classic form. I should mention my report is a BAQ report and is a standalone menu item, not an added report style to an existing one. I wouldn’t think that would make a difference, but it could.
Edge Agent calls the Classic UI Form though when you click on a menu item that requires it in a browser. If the agent isn’t installed, it will not launch the Classic Form.
You need to make the Kinetic dialog for the baq report using BAQ report designer (smart client) via preview application. Then you can assign it to the menu for run and it’ll run for users in kinetic with browser only if they have the edge agent correctly setup and the right version of crystal runtime.
