Created a new supplier 30 days ago, entered Supplier’s ACH banking information, made one payment by ACH.
Last week: Supplier switched banks - I validated information and updated in Epicor Supplier Maintenance. Checked “primary bank/remit to”. Cannot delete old bank information, there is a payment associated.
Yesterday: Created a new NACHA file to pay suppliers. Above supplier contacts me to inform me the payment went to the old bank. I went back and double-checked the new info was correct and checked as primary. Is there something else I need to do on supplier maint or payment entry? I have no way of remembering who has changed banks and i’m not enthusiastic about verifying each supplier at the Payment Entry app. Any ideas?
Check the invoice entry, when you create Invoice system copies the Bank remit details into it. In your case looks like Supplier remit bank changed after this invoice creation hence it must have moved the old remit bank details into it.
KR
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We did a baq to cross check invoice ACH to current supplier to catch this.
I just realized you’re right - thanks. The notification did come after the invoice and I assumed Epicor would take care of it after making the new ACH account primary. I was more focused on validating new acct w/bank. Not a problem with checks, the bank just reads the amount and date.