User can access one menu item but not another. Menu items have same security

Kinetic ERP
1

2023.1.7 (11.2.300.0 base)

We have a new user who requires access to a few things (BAQs being one of them) that the rest of her group does not have access to. So within the Department folder, I created a subfolder called NewUser. Into that NewUser folder, I copied the BAQ menu item and labeled it BAQ (UD).

Both the NewUser folder and the BAQ (UD) menu item have the same security - NewUserSec. NewUserSec allows access only to a few individuals, including NewUser and TestUser.

I was able to re-create the situation using the TestUser account. TestUser can access the folder, but gets a security error when trying to access the BAQ (UD) menu item.

TestUser CAN access BAQ from the Exec Analysis menu.

We do a lot of this - creating a folder that contains copies of menu items from other parts of Epicor – and it has worked in the past.

Any thoughts? I am not really sure where to look next.

Thanks

2

Is there anything in the “Disallow Access”?

Not sure if, when you copied the original BAQ menu, whether it may have a Disallowed Group/User that was copied over as well?

3

No one is disallowed under the copied menu (using NewUserSec).

There ARE two group disallowed under the Exec Analysis version, but TestUser can access that version.

Good thought, though.

4

Can you post the full “details” of the error? Maybe there’s a breadcrumb in there.

5

Sure.

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