User cannot access custom dashboard

This is an odd one I couldn’t figure out what the deal was with it yesterday.

Basically, the user cannot access a custom dashboard.

I checked the security on it. It’s set to all users.

Then I added the user manually as another security profile for the dashboard. Still nothing.

Only thing that worked was setting their user to security manager. Which obviously not a great solution.

I don’t believe this is specific to the user but all the other users that access that dashboard have security manager set on their profile.

Any ideas?

I’m not in the same version as you, however, when you added this dashboard as a menu item, is it set as Security Manager Only? That would explain why setting the user as a security manager allowed access.


Forgot to mention that isn’t selected. That’s why I was dumbfounded.

The user opened a ticket with Epicor but Epicor said it was a permissions issue.

Though they didn’t know which permissions.

Screenshot 2023-04-25 at 3.16.11 PM