What does the Downgrade option do? I clicked it and the user disappeared.
How do we get a User to not show up in a selection list?
We normally just Disable users when they quit, but they still show up in the list to assign a document in a workflow.
Even when I removed all the user’s Groups, they still show up. We don’t delete the users.
@gpayne Do you have any recollection on this button? I’ve scoured all the docs I have and can’t find anything.
My assumption is moving a user to a view user, but I don’t have any view user licenses, so I can’t verify.
I have downgraded one user and like Barb they disappeared from my user list and I had to upgrade them so I could deactivate them.
Right - same behavior here.
Sounds like a ticket for support to explain!
And for my friend Heidi in Education 
I could be wrong, but I think the Downgrade User button is to downgrade a user from a Named User license to a “regular” concurrent license user (users sharing the concurrent licenses upon login).
To my knowledge, ECM does not have a View Only license . . . unless that’s a special offering for companies that have ECM and Epicor ERP???
That could certainly be it. ERP users are usually always concurrent instead of named users and that may be why we don’t know what the button does
Viewers - technically they are licensed as Read-Only concurrent users…
So I bumped into the answer for this looking for something else. Under manage there is a heading View Licenses which I thought would let me see the modules I was licensed for. But it is actually your View users maintenance which had an Upgrade User button. So I made a view user and then upgraded them and the user did in fact show in the normal users screen and then I downgraded them and the user “disappeared” back to the View Licenses list.
For the assigning of a workflow I would check to see if the user was also assigned to the security class and not just the group.
Got to love it when a verb-noun pair has a completely different meaning - but still 100% correct. What is it with programmers anyway?
Know idea. 
