User session not saving (it seems)

Hi Guys,
I have a wierd one. one of my users when they log out it’s not saving the company/location they exit from and instead drops them into the exact same company/location in the menu each time.

The reason this is a problem is because i’m trying to run a rest baq query in excel as the user and it’s always in the wrong company!

Any ideas where the current location is saved/how i can fix?

Have them check their settings. Make sure Save Settings on Exit is checked.