User specific issue - DB grid not loading

Kinetic ERP
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1

Hello,
We were upgraded to 2026.1 last weekend, and it’s mostly going great.

I have 1 user, who can’t load 1 grid on a 2 grid Dashboard.

The cirles spin, then it says no data found.

The Dashboard was made in Application studio when we were on 2025.2.

It works fine for everyone else. The user in question can open the BAQ and test it just fine.

We have clicked on the grid menu > Personalise Columns > reset to defaults.

We have cleared cookies and browsing histories, opened it in InPrivate Window - all in edge.

In Application Studio, the Personalisation tab doesn’t have this Dashboard.

Is there another place / way to check personalisations - and or Purge them - there used to be right?

I have another couple of users that occasionally click on Menu Items and Edge Agent jumps up to say we can’t open the client layer. We haven’t used the client in over a year though…
I’m hoping these two birds can be one stoned as it were.

2

This has helped me in the past: Need votes for a program to remove kinetic personalizations - Kinetic ERP - Epicor User Help Forum

Also, be fore you login to Kinetic there is a link on the login page to “Reset application back to defaults”. That has also fixed a lot of issues like this in the past.

Good luck!

3

You probably need to delete the browser cache. Delete the browser cache (settings … ) then restart Kinetic.

4

Since 25.2 there has been a built in personalization manager in App Studio. This is where I now delete user’s personalizations. Sometimes have to also clear the browser cache too.

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