Hello,
Our company has recently implemented topics and I have migrated into a position of ownership over the list of topics (which is in Excel).
From talking with our database administrator I have learned enough to be dangerous but I have some questions. Is there a tutorial available anywhere that discusses Topics?
I'm not sure what Epicor's intentions were for topics, but we are
using them (currently) for customer service to define what a case
(customer call) was about. So, topic 1 will be product name, topic 2
will be component name and topic 3 will be what is wrong with that
component.
I'm running into issues because we have ~10 similar products and
adding additional topics becomes an exponential undertaking that will
become unmanageable if we try to extend out into topics 5-10. I'm
hoping that I'm missing an obvious workaround or that our understanding
of the parent/child/grandchild relationship is incorrect.
Any help is greatly appreciated.
We are using Vantage - 8.03.407
-Doug
[Non-text portions of this message have been removed]
Our company has recently implemented topics and I have migrated into a position of ownership over the list of topics (which is in Excel).
From talking with our database administrator I have learned enough to be dangerous but I have some questions. Is there a tutorial available anywhere that discusses Topics?
I'm not sure what Epicor's intentions were for topics, but we are
using them (currently) for customer service to define what a case
(customer call) was about. So, topic 1 will be product name, topic 2
will be component name and topic 3 will be what is wrong with that
component.
I'm running into issues because we have ~10 similar products and
adding additional topics becomes an exponential undertaking that will
become unmanageable if we try to extend out into topics 5-10. I'm
hoping that I'm missing an obvious workaround or that our understanding
of the parent/child/grandchild relationship is incorrect.
Any help is greatly appreciated.
We are using Vantage - 8.03.407
-Doug
[Non-text portions of this message have been removed]