# Warranty claims

**Category:** [Epicor ERP 10](https://www.epiusers.help/c/e10/5)
**Created:** 2016-11-30 15:57 UTC
**Views:** 2213
**Replies:** 6
**URL:** https://www.epiusers.help/t/warranty-claims/36472

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## Post #1 by @kenm

Is there a warranty module for submitting warranty claims in E10?

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## Post #2 by @josecgomez

The Service Module has a Service Warranties portion not sure if this is what you had in mind.
<img src="/uploads/default/original/1X/ebb04da440893a4d4f5148dca61121c938b27132.png" width="690" height="293">

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## Post #3 by @kenm

Thank you Jose, I did see this.  I was looking for something a little more involved with capabilities to possibly create a no charge order and create a claim against an order.  Thank you for your response.

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## Post #4 by @BoostERP

In a prior life, I was at a company that used the case management module
for this as well as for customer complaints in general. They setup topic
codes for warranty versus other claims.

Brad

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## Post #5 by @Manasa

We did the same as Brad and used the RMA side to have the parts sent back…used Case management to tie everything together.



M. Manasa Reddy
P: 703.471.7145 x454
manasa@euclidsys.com<mailto:manasa@euclidsys.com>

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## Post #6 by @kenm

Brad,
This is looking like a potential option.  
Thank you for the suggestion, we will continue to look into this.

Thanks
Ken

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## Post #7 by @kenm

Manasa,
This option does seem interesting and we will continue to look into it.

Thanks
Ken

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**Canonical:** https://www.epiusers.help/t/warranty-claims/36472
**Original content:** https://www.epiusers.help/t/warranty-claims/36472