Weird client issues

Kinetic ERP
1

Unsure how to explain this but I’m seeing some weird issues with the Epicor client.

Both in production and pilot. I do run it on a VM on my machine but I’ve never had issues before. I uninstalled and reinstalled and still have the same issues.

Basically, if I open any window, like Order Entry, then I try to search for an order, it will pull up the orders but then I can’t select one. And then if I try to close the search window, it won’t close. I can move the window but nothing else. I end up having to force quit Epicor.

Weird thing is, I tried this on another VM (Azure - not local) and I have the same issue.

I’m guessing it’s time for a ticket?

2

Are you running the classic still? Is it possible that your AV, Malware, Ransomware software, etc is thinking the search popup is nefarious?

3

It’s Kinect but the local client, not the browser version.

I doubt it’s the machines/AV software. The local VM is a fairly new install and the Azure VM is like a few days old with only local network access. Everything works on both machines. It’s just Epicor that is the issue. The Azure VM doesn’t have an AV/Malware software other than the Windows one.

4

Are you sure you have not enabled tracing and have the Enable EO Browser Trace logging enabled. (might be a long shot)

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As @gpayne mentioned might be AV, so check your exclusions.

5

No go. I’m going to make a ticket. Unsure what the deal is.

6

Has the search been customised, if so try the basic version…

7

Nope. Tried a few other things. Same issue.

Also this only applies to pilot. Not Production.

Created a ticket for this.

1 Like
8

Just to update, now my production environment, for only my account seems to be a problem.

Opened order entry, entered an order, it slowly comes up. Then I try to reopen the order and it hangs.

9

Have you tried personalization purge and/or deleting the cache directory? I’ve seen weird issues for our users when they have two personalizations on the same form as well as some occasions when their C:\ProgramData\Epicor\ folder contains corrupted files

10

Shouldn’t matter for the Kinetic Web screens, even in the client.

11

Sorry didn’t catch that it was the web client. :grimacing: