We recently acquired a company that is using Epicor’s cloud solution. We’re looking to cancel the service as it is an additional expense that is not needed. I am wondering what happens to the cloud data upon cancellation. Does Epicor delete it? Do they give it back to us? Something else?
Does anyone have experience with this? We’d like to have the legacy data but don’t need the service anymore.
Pretty sure legally speaking you own your data, but I don’t know what they do to help you export it. You might have to do that on your own. If nobody here knows, you should ask your Epicor account manager.
1 Like
They have procedures and expertise in place to help you migrate your data.
You may have to pay for it.
1 Like
Have you thought about going the other direction and moving from Vantage to Kinetic ?
2 Likes
As a cloud customer, I can request for a fee a download of our database.
4 Likes