Does anyone have any expertise in the capture tool? I am currently trying to create a CAD output for my configurator, I have set up tags, created the builder and uploaded the file to the Capture tool. I open the capture tool and it asks if I wanna upload this file to KBmax, but the capture tool doesn’t let me open my autoCAD file, it actually doesn’t even give me an option to view the autoCAD file. The only file I see when accessing it is the word doc that I used to create a BOM.
Thanks
Good Morning cwa3200,
I understand that your CAD output is not working as you expect.
I do not have AutoCAD installed on my computer, so my ability to assist will be limited.
Per Epicor, CPQ supports both SolidWorks and AutoCAD.
Have you already completed the steps listed at https://cpqhelp.zendesk.com/hc/en-us/articles/25665038535437-Understanding-CAD-Outputs?
If you have completed all of the steps and it still does not work, you may want to submit a ticket to Epicor and let them know that the documentation is either out of date or does not contain enough information.
You can submit a ticket to Epicor via EpicCare Login - EpicCare
Do other output types work? (like DOC or PDF?)
Does your build support CAD? (check the workflow)
I am guessing that your tags and builder are set up correctly, but it doesn’t hurt to check again.
If you post some screen shots, you might get a bit more traction here [in the forum].
Regards,
Alex