World Class Customer Support - Not

system · December 14, 2004, 5:07pm

Lol - Wayne, on an off topic note, illwillpress.com is one of my favorite
web sites. Every Friday here at 4:30, I would play foamy the squirrel really
loud as an ending for the week. Now that we redid the offices and got all
new computers, I have no speakers anymore.

:-( I miss foamy lol

Michelle Von Bokern

Office Manager

Advance Engineering Co.

PH: 630-628-3445

FAX: 630-628-3449

<mailto:mevb@...> mevb@...

_____

From: Wayne Cox [mailto:wmc20@...]
Sent: Tuesday, December 14, 2004 3:53 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] World Class Customer Support - Not

At 04:41 PM 12/14/2004, you wrote:

>I sent this message to Tech Support on the morning of December 6th, they
>closed it on the afternoon of December 8th and I never received a response.

Well, it *could* be worse:

http://www.illwillpress.com/tech.html

[humor - warning some "R" language]

-Wayne

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system · December 14, 2004, 2:54pm

I sent this message to Tech Support on the morning of December 6th, they
closed it on the afternoon of December 8th and I never received a response.
Has anyone in the group encountered similar problems on a test installation
of 6.1, We did not convert an earlier database, essentially we were doing a
fresh install on a separate server so that we could test Vantage 6.1.

Call Details
We are attempting to load a test version of Vantage 6.1 on one
of our servers. We installed this last week and encountered
problems when we tried to bring up the client. Upon clicking
on the vantage icons the computer starts searching for the paths.
On further investigation it is looking for either Vantage.mfg,
Training Vantage.mfg or schema change.mfg depending on the icon
selected. I did a search on *.mfg and found that none of these
files exist. I talked to tech support on Friday December 3rd
and they suggested that I reinstall. At first I just re-installed
Vantage I achieved the same results. Next I unistalled Vantage
and Progress and tried again. I am still receiving the same
results. The only odd thing that I noticed during the install
of Vantage was that the install seemed to be a gradual process
until it got to be 65-66% complete and then it ended abruptly,
but no error message. Our system administrator did our first
install and I attempted the most recent. I am guessing that
we either have a bad install disk, bad directions or additional
directions are required for a test install. Either way after
several installs by two different people the only thing that
is consistent is that we come up with the same problem each
time.

[Non-text portions of this message have been removed]

system · December 14, 2004, 3:02pm

Sounds like a bad install disk to me.

Patrick Winter

-----Original Message-----
From: Paul Labuda [mailto:plabuda@...]
Sent: Tuesday, December 14, 2004 1:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] World Class Customer Support - Not Vantage 6.1 Question

I sent this message to Tech Support on the morning of December 6th, they
closed it on the afternoon of December 8th and I never received a response.
Has anyone in the group encountered similar problems on a test installation
of 6.1, We did not convert an earlier database, essentially we were doing a
fresh install on a separate server so that we could test Vantage 6.1.

Call Details
We are attempting to load a test version of Vantage 6.1 on one of our
servers. We installed this last week and encountered problems when we tried
to bring up the client. Upon clicking on the vantage icons the computer
starts searching for the paths.
On further investigation it is looking for either Vantage.mfg, Training
Vantage.mfg or schema change.mfg depending on the icon selected. I did a
search on *.mfg and found that none of these files exist. I talked to tech
support on Friday December 3rd and they suggested that I reinstall. At
first I just re-installed Vantage I achieved the same results. Next I
unistalled Vantage and Progress and tried again. I am still receiving the
same results. The only odd thing that I noticed during the install of
Vantage was that the install seemed to be a gradual process until it got to
be 65-66% complete and then it ended abruptly, but no error message. Our
system administrator did our first install and I attempted the most recent.
I am guessing that we either have a bad install disk, bad directions or
additional directions are required for a test install. Either way after
several installs by two different people the only thing that is consistent
is that we come up with the same problem each time.

[Non-text portions of this message have been removed]

------------------------ Yahoo! Groups Sponsor --------------------~--> Make
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--------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · December 14, 2004, 4:41pm

I hate when they "close" a call and it has not really been closed in the
customers eyes but just moved to a different department. I have called
customer service department manager in the past and complained. This is on
of the evils of metrics and bonuses towards for metrics.

Frank Zeigafuse

Innovative Office Products

General Manager

Direct Phone: 610-559-6369

Email: fzeigafuse@...

-----Original Message-----
From: pjw@... [mailto:pjw@...]
Sent: Tuesday, December 14, 2004 3:01 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] World Class Customer Support - Not Vantage 6.1
Question

Sounds like a bad install disk to me.

Patrick Winter

-----Original Message-----
From: Paul Labuda [mailto:plabuda@...]
Sent: Tuesday, December 14, 2004 1:55 PM
To: vantage@yahoogroups.com
Subject: [Vantage] World Class Customer Support - Not Vantage 6.1 Question

I sent this message to Tech Support on the morning of December 6th, they
closed it on the afternoon of December 8th and I never received a response.
Has anyone in the group encountered similar problems on a test installation
of 6.1, We did not convert an earlier database, essentially we were doing a
fresh install on a separate server so that we could test Vantage 6.1.

Call Details
We are attempting to load a test version of Vantage 6.1 on one of our
servers. We installed this last week and encountered problems when we tried
to bring up the client. Upon clicking on the vantage icons the computer
starts searching for the paths.
On further investigation it is looking for either Vantage.mfg, Training
Vantage.mfg or schema change.mfg depending on the icon selected. I did a
search on *.mfg and found that none of these files exist. I talked to tech
support on Friday December 3rd and they suggested that I reinstall. At
first I just re-installed Vantage I achieved the same results. Next I
unistalled Vantage and Progress and tried again. I am still receiving the
same results. The only odd thing that I noticed during the install of
Vantage was that the install seemed to be a gradual process until it got to
be 65-66% complete and then it ended abruptly, but no error message. Our
system administrator did our first install and I attempted the most recent.
I am guessing that we either have a bad install disk, bad directions or
additional directions are required for a test install. Either way after
several installs by two different people the only thing that is consistent
is that we come up with the same problem each time.

[Non-text portions of this message have been removed]

------------------------ Yahoo! Groups Sponsor --------------------~--> Make
a clean sweep of pop-up ads. Yahoo! Companion Toolbar.
Now with Pop-Up Blocker. Get it for free!
http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/PhFolB/TM
--------------------------------------------------------------------~->

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://us.ard.yahoo.com/SIG=1295emt8u/M=298184.5639630.6699735.3001176/D=gr
oups/S=1705007183:HM/EXP=1103140954/A=2434971/R=0/SIG=11eeoolb0/*http://www.
netflix.com/Default?mqso=60185400> click here

<http://us.adserver.yahoo.com/l?M=298184.5639630.6699735.3001176/D=groups/S=
:HM/A=2434971/rand=402931312>

_____

Yahoo! Groups Links

* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>

* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

<www.LCDarms.com> -- Ergonomic mounting solutions for monitors and keyboards

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system · December 14, 2004, 4:54pm

At 04:41 PM 12/14/2004, you wrote:

>I sent this message to Tech Support on the morning of December 6th, they
>closed it on the afternoon of December 8th and I never received a response.

Well, it *could* be worse:

http://www.illwillpress.com/tech.html

[humor - warning some "R" language]

-Wayne

[Non-text portions of this message have been removed]