# Write Off and Adjustment

**Category:** [Epicor ERP 9](https://www.epiusers.help/c/e9/7)
**Created:** 2017-01-03 16:10 UTC
**Views:** 2322
**Replies:** 4
**URL:** https://www.epiusers.help/t/write-off-and-adjustment/36759

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## Post #1 by @jillz

I have a credit card deposit that has .04 remaining after the shipment.  The system has created an Unapplied Credit Card Deposit CM on the customer's account.  I was going to do a Write Off or Adjustment for this amount but I am getting an error message when I put my amount in.  Does anyone know if the system will only allow this type of credit to be "applied" versus writing off?

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## Post #2 by @Randy

Did they actually pre-pay the amount or was it a CC authorization? We don't
charge CC until it ships, but on non-CC pre-paid orders, we'd issue a
credit memo or cancellation invoice for the balance.

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## Post #3 by @jillz

Yes, it was a deposit.

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## Post #4 by @Dora

What error message are you getting? Dora Chavarria   Sr. Consultant Analysis Services, ERP   Mayan Technologies USA, Inc. dchavarria@mayantechs.com www.mayantechs.com

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## Post #5 by @jillz

It turns out that the UR was not actually posted but it wasn't in a group either.  I contacted support and they sent me a fix file to reopen this and I was able to complete the process.

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**Canonical:** https://www.epiusers.help/t/write-off-and-adjustment/36759
**Original content:** https://www.epiusers.help/t/write-off-and-adjustment/36759