# \#customer-shipments **URL:** https://www.epiusers.help/tag/customer-shipments/598.md [Latest](https://www.epiusers.help/latest.md) · [Categories](https://www.epiusers.help/categories.md) · [Tags](https://www.epiusers.help/tags.md) --- ## [Orphaned Packing Lists display in Search, but not in a query](https://www.epiusers.help/t/orphaned-packing-lists-display-in-search-but-not-in-a-query/137731)
**Author:** [@justen](https://www.epiusers.help/u/justen)\ **Replies:** 4\ **Last updated:** [October 5, 2026, 2:13pm UTC](https://www.epiusers.help/t/orphaned-packing-lists-display-in-search-but-not-in-a-query/137731 "2026-10-05T14:13:02Z")
When we open Customer Shipment Entry and search for Open Packing Lists, several items show up in the results list with a blank Customer Name. If we select one of those blank rows to open, we are brought back to the E… --- ## [ECM barcode Workflow for Attaching Packing Slips](https://www.epiusers.help/t/ecm-barcode-workflow-for-attaching-packing-slips/131416)
**Author:** [@utaylor](https://www.epiusers.help/u/utaylor)\ **Replies:** 21\ **Last updated:** [December 22, 2025, 7:49pm UTC](https://www.epiusers.help/t/ecm-barcode-workflow-for-attaching-packing-slips/131416 "2025-12-22T19:49:08Z")
Thanks a ton man, doing the work of saints. What is the QR code used for at the top of your pack slip? --- ## [Backflush Changes after latest update?](https://www.epiusers.help/t/backflush-changes-after-latest-update/131403)
**Author:** [@Evan\_Purdy](https://www.epiusers.help/u/Evan_Purdy)\ **Replies:** 0\ **Last updated:** [December 16, 2025, 1:49pm UTC](https://www.epiusers.help/t/backflush-changes-after-latest-update/131403 "2025-12-16T13:49:04Z")
We are running into negative FIFO errors when marking packs as shipped after the latest update. This seems to be happening because the system is automatically attempting to backflush the material upon shipment. This used… --- ## [Which Ship To and Sold To address' pull into the Ship To and Sold To address on Customer Shipment Entry when SO has multiple lines with different Ship To address?](https://www.epiusers.help/t/which-ship-to-and-sold-to-address-pull-into-the-ship-to-and-sold-to-address-on-customer-shipment-entry-when-so-has-multiple-lines-with-different-ship-to-address/124901)
**Author:** [@lnimi001](https://www.epiusers.help/u/lnimi001)\ **Replies:** 2\ **Last updated:** [April 16, 2025, 2:24pm UTC](https://www.epiusers.help/t/which-ship-to-and-sold-to-address-pull-into-the-ship-to-and-sold-to-address-on-customer-shipment-entry-when-so-has-multiple-lines-with-different-ship-to-address/124901 "2025-04-16T14:24:23Z")
We have a SO that is based off of a Blanket Po with different lines and different ship to addresses. Which Ship To address pulls into customer shipment entry first? (I assume line 1 ship to address). --- ## [120412UPS account number that was provided as the payment method is missing or invalid](https://www.epiusers.help/t/120412ups-account-number-that-was-provided-as-the-payment-method-is-missing-or-invalid/124596)
**Author:** [@lnimi001](https://www.epiusers.help/u/lnimi001)\ **Replies:** 1\ **Last updated:** [April 3, 2025, 9:51pm UTC](https://www.epiusers.help/t/120412ups-account-number-that-was-provided-as-the-payment-method-is-missing-or-invalid/124596 "2025-04-03T21:51:56Z")
Shipping users are receiving the above error when attempting to Freight. Referenced KB0101520 specifically for UPS Freight Collect and it says the following: If the Billing type is set to UPS Freight Collect and the “Sh… --- ## [Changes to SO in Order Entry does not carry over to Customer Shipment Entry](https://www.epiusers.help/t/changes-to-so-in-order-entry-does-not-carry-over-to-customer-shipment-entry/123402)
**Author:** [@lnimi001](https://www.epiusers.help/u/lnimi001)\ **Replies:** 9\ **Last updated:** [February 22, 2025, 11:59am UTC](https://www.epiusers.help/t/changes-to-so-in-order-entry-does-not-carry-over-to-customer-shipment-entry/123402 "2025-02-22T11:59:20Z")
Wondering if other people are having this issue… We run into a lot of errors when trying to freight in Customer Shipment Entry. Most of the time this occurs when Order Entry makes changes to a Sales Order and those chan… --- ## [Update Customer Shipment Through API](https://www.epiusers.help/t/update-customer-shipment-through-api/121535)
**Author:** [@halcyon](https://www.epiusers.help/u/halcyon)\ **Replies:** 13\ **Last updated:** [December 12, 2024, 3:53pm UTC](https://www.epiusers.help/t/update-customer-shipment-through-api/121535 "2024-12-12T15:53:30Z")
I’m running a (basically my first) function in an API call, where we receive certain parameters through JSON - example below - for a customer shipment and then need to update those fields in the Customer Shipment (and th… --- ## [BPM on ShipHead throwing an error](https://www.epiusers.help/t/bpm-on-shiphead-throwing-an-error/114021)
**Author:** [@jhecker](https://www.epiusers.help/u/jhecker)\ **Replies:** 1\ **Last updated:** [April 23, 2024, 10:08pm UTC](https://www.epiusers.help/t/bpm-on-shiphead-throwing-an-error/114021 "2024-04-23T22:08:47Z")
We have a Standard Data Directive BPM that fires on ShipHead when a pack is marked as Shipped. The BPM does an AutoPrint for EDI ASN’s (856). The BPM is quite simple, as shown here: The Conditions for Condition 0 are: … --- ## [Customer Shipment Cost](https://www.epiusers.help/t/customer-shipment-cost/112828)
**Author:** [@Marwa\_Mohamed](https://www.epiusers.help/u/Marwa_Mohamed)\ **Replies:** 3\ **Last updated:** [March 18, 2024, 2:46pm UTC](https://www.epiusers.help/t/customer-shipment-cost/112828 "2024-03-18T14:46:23Z")
Where can I find the cost of each customer shipment? Is there a specific table or form where I can view this information? I am particularly interested in calculating the margin. --- ## [Customer Part Cross Reference](https://www.epiusers.help/t/customer-part-cross-reference/109573)
**Author:** [@jhecker](https://www.epiusers.help/u/jhecker)\ **Replies:** 0\ **Last updated:** [November 30, 2023, 6:05pm UTC](https://www.epiusers.help/t/customer-part-cross-reference/109573 "2023-11-30T18:05:17Z")
We have this weird issue that happens randomly, and I have not been able to pinpoint the exact cause of it. I am hoping maybe someone here has seen something like this and can point me in the right direction. We have a … --- ## [Object reference not set to instance of an object (NON-Customized Form)](https://www.epiusers.help/t/object-reference-not-set-to-instance-of-an-object-non-customized-form/106453)
**Author:** [@jhecker](https://www.epiusers.help/u/jhecker)\ **Replies:** 12\ **Last updated:** [August 28, 2023, 7:35pm UTC](https://www.epiusers.help/t/object-reference-not-set-to-instance-of-an-object-non-customized-form/106453 "2023-08-28T19:35:51Z")
This happens in our Production environment. Our Demo environment, which is about a month or so old does not present with this issue. We are having issues when creating a new Pack ID for a specific order. We open the Cus… --- ## [Customer Shipment Entry - Stop Our Ship Qty defaulting](https://www.epiusers.help/t/customer-shipment-entry-stop-our-ship-qty-defaulting/106118)
**Author:** [@rfleischmann](https://www.epiusers.help/u/rfleischmann)\ **Replies:** 4\ **Last updated:** [August 22, 2023, 6:14pm UTC](https://www.epiusers.help/t/customer-shipment-entry-stop-our-ship-qty-defaulting/106118 "2023-08-22T18:14:06Z")
Hello, We had a request to stop the defaulting of the Our Ship Qty field in the Customer Shipment Entry \> Lines form. It’s due to their data and how it was converted from another system. So I tried a BPM on Erp.BO.Cust… --- ## [Shipping Less Than Order Release Qty](https://www.epiusers.help/t/shipping-less-than-order-release-qty/104270)
**Author:** [@MontyWilson](https://www.epiusers.help/u/MontyWilson)\ **Replies:** 3\ **Last updated:** [June 21, 2023, 7:55pm UTC](https://www.epiusers.help/t/shipping-less-than-order-release-qty/104270 "2023-06-21T19:55:52Z")
When it’s determined that an inventory error occurred, after a sales order release has been released for picking in Fulfillment Workbench (FWB), and the full quantity cannot be shipped, would you please share what your c… --- ## [Customer Shipment Combined](https://www.epiusers.help/t/customer-shipment-combined/101655)
**Author:** [@DVI\_MMerrill](https://www.epiusers.help/u/DVI_MMerrill)\ **Replies:** 2\ **Last updated:** [April 20, 2023, 8:00pm UTC](https://www.epiusers.help/t/customer-shipment-combined/101655 "2023-04-20T20:00:41Z")
Hello, I am trying to create a Customer Shipment Combined DMT and getting an error on the Serial Number selected. DMT is selecting a Serial Number from Inventory instead of selecting the Serial Number from the Job? T… --- ## [Updating the Ship To on an invoiced Shipment?](https://www.epiusers.help/t/updating-the-ship-to-on-an-invoiced-shipment/100277)
**Author:** [@Evan\_Purdy](https://www.epiusers.help/u/Evan_Purdy)\ **Replies:** 5\ **Last updated:** [March 8, 2023, 7:59pm UTC](https://www.epiusers.help/t/updating-the-ship-to-on-an-invoiced-shipment/100277 "2023-03-08T19:59:02Z")
Before my time, when we implemented Epicor, we didn’t follow best practices very well. We sell stuff to many customers which then drop ship it to another company. But instead of putting these other companies in as a cust… --- ## [Creating Customer Shipments through the API](https://www.epiusers.help/t/creating-customer-shipments-through-the-api/87446)
**Author:** [@danm](https://www.epiusers.help/u/danm)\ **Replies:** 8\ **Last updated:** [February 9, 2023, 10:51pm UTC](https://www.epiusers.help/t/creating-customer-shipments-through-the-api/87446 "2023-02-09T22:51:38Z")
Does anyone know what endpoints I should be going through to create Customer Shipment Entry ShipDtl lines through the REST API? I am able to generate a new PackNum through the endpoint: “/api/v1/Erp.BO.CustShipSvc/Cust… --- ## [Shipments not prevented with Credit Hold](https://www.epiusers.help/t/shipments-not-prevented-with-credit-hold/94152)
**Author:** [@jhecker](https://www.epiusers.help/u/jhecker)\ **Replies:** 12\ **Last updated:** [September 21, 2022, 6:39pm UTC](https://www.epiusers.help/t/shipments-not-prevented-with-credit-hold/94152 "2022-09-21T18:39:47Z")
We have a customer on credit hold, which is verified in both Customer Maintenance and Customer Credit Manager. (Customer Maintenance \> Billing \> Credit \> Credit Detail) (Customer Credit Manager \> Credit) We also h… --- ## [Split Invoice on Shipment](https://www.epiusers.help/t/split-invoice-on-shipment/94380)
**Author:** [@khagedorn](https://www.epiusers.help/u/khagedorn)\ **Replies:** 4\ **Last updated:** [September 20, 2022, 3:32pm UTC](https://www.epiusers.help/t/split-invoice-on-shipment/94380 "2022-09-20T15:32:05Z")
Hi All, Does anyone have any experience splitting up billing for a single shipment? We are finding some instances where our client does not provide a PO for the full shipment amount. In many cases this remaining amount … --- ## [Customer Shipment Marked Complete did not close sales order](https://www.epiusers.help/t/customer-shipment-marked-complete-did-not-close-sales-order/92911)
**Author:** [@vfeldt](https://www.epiusers.help/u/vfeldt)\ **Replies:** 2\ **Last updated:** [July 28, 2022, 7:46pm UTC](https://www.epiusers.help/t/customer-shipment-marked-complete-did-not-close-sales-order/92911 "2022-07-28T19:46:24Z")
we’ve had some (not all) sales orders not auto closing lines/rel as expected this week. the pack list line is marked shipped complete but the order remains open with 0 balance due. Any suggestions on where I can look t… --- ## [Customer Shipment issue](https://www.epiusers.help/t/customer-shipment-issue/92598)
**Author:** [@ypgpatel](https://www.epiusers.help/u/ypgpatel)\ **Replies:** 1\ **Last updated:** [July 20, 2022, 10:26pm UTC](https://www.epiusers.help/t/customer-shipment-issue/92598 "2022-07-20T22:26:58Z")
We ship out orders for credit card customers when the transaction is declined. Our process in Customer Shipment Entry: On the summary tab, enter weight and dimensions of the pack Actions - Freight (F5). The shipping l… --- ## [Customer Shipment Entry](https://www.epiusers.help/t/customer-shipment-entry/91010)
**Author:** [@ypgpatel](https://www.epiusers.help/u/ypgpatel)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 12:56pm UTC](https://www.epiusers.help/t/customer-shipment-entry/91010 "2022-06-01T12:56:17Z")
Is there a way to flag a shipment when trying to mark shipped if there is no miscellaneous charge or “shipper” billing type selected? --- ## [Customer Shipment Entry Action Menu Grey](https://www.epiusers.help/t/customer-shipment-entry-action-menu-grey/88972)
**Author:** [@TWooten](https://www.epiusers.help/u/TWooten)\ **Replies:** 5\ **Last updated:** [April 5, 2022, 1:10pm UTC](https://www.epiusers.help/t/customer-shipment-entry-action-menu-grey/88972 "2022-04-05T13:10:16Z")
Hello all, I have a Pack appearing as follows: Stage - (blank) Shipped - Unchecked Status - Staged The parts are in a PCID and have been physically shipped but not invoiced due to the Pack not being “Shipped.” All S… --- ## [DMT Customer Shipment Entry](https://www.epiusers.help/t/dmt-customer-shipment-entry/87872)
**Author:** [@dnguyen](https://www.epiusers.help/u/dnguyen)\ **Replies:** 3\ **Last updated:** [February 25, 2022, 1:19pm UTC](https://www.epiusers.help/t/dmt-customer-shipment-entry/87872 "2022-02-25T13:19:35Z")
Hi guys, So I’m trying to generate new packing slips via DMT. The PackNum is sequentially generated if I put 0 and that’s exactly what I need. Then I run into scenarios where there is more than 1 PackLine (grabbing pa… --- ## [Can't invoice/ship](https://www.epiusers.help/t/cant-invoice-ship/71160)
**Author:** [@mheineman](https://www.epiusers.help/u/mheineman)\ **Replies:** 11\ **Last updated:** [September 24, 2020, 4:46am UTC](https://www.epiusers.help/t/cant-invoice-ship/71160 "2020-09-24T04:46:19Z")
Hi all! Came in Monday morning to a decent issue and as of this minute Epicor support has not found a resolution to this downtime situation - wondering if anyone else has had a similar issue? Thoughts on resolution? I… --- ## [When I ship an Pack in Customer Shipment entry, I got following error](https://www.epiusers.help/t/when-i-ship-an-pack-in-customer-shipment-entry-i-got-following-error/71191)
**Author:** [@Ivyhan1995](https://www.epiusers.help/u/Ivyhan1995)\ **Replies:** 2\ **Last updated:** [September 23, 2020, 4:50pm UTC](https://www.epiusers.help/t/when-i-ship-an-pack-in-customer-shipment-entry-i-got-following-error/71191 "2020-09-23T16:50:05Z")
Could everyone advice? error: Documents not available for PPS-N22MP35032/274050-1-1 from stock on line 6 Exception caught in: Epicor.ServiceModel --- ## [BPM for Prop65 - How to Identify CA Customers in Customer Shipment Entry?](https://www.epiusers.help/t/bpm-for-prop65-how-to-identify-ca-customers-in-customer-shipment-entry/68485)
**Author:** [@askulte](https://www.epiusers.help/u/askulte)\ **Replies:** 2\ **Last updated:** [June 29, 2020, 5:06pm UTC](https://www.epiusers.help/t/bpm-for-prop65-how-to-identify-ca-customers-in-customer-shipment-entry/68485 "2020-06-29T17:06:36Z")
I’m struggling to get a BPM to make a pop-up in Customer Shipment Entry to remind the shippers to add the Prop65 labels. Ultimately, the condition has to catch any California BillTo or ShipTo addresses. I turned on trac… --- ## [Customer shipments going to suspense account](https://www.epiusers.help/t/customer-shipments-going-to-suspense-account/58558)
**Author:** [@tanis10](https://www.epiusers.help/u/tanis10)\ **Replies:** 4\ **Last updated:** [August 9, 2019, 2:59pm UTC](https://www.epiusers.help/t/customer-shipments-going-to-suspense-account/58558 "2019-08-09T14:59:24Z")
All my customer shipments are going to an suspense account. I have checked that product group gl is correct the part class is correct the customer set up is correct. It is going to suspense acct as debit at shipment an…