Crashing on max licenses reached

[aosemwengie1 (Alisa Osemwengie)]

Support says, The average distinct Kinetic userIDs that had an ACTIVE DefaultUser session during the work week was 191.

Meanwhile we only captured licenses going over 100 one time (103). So there is a massive disconnect somewhere . . .

[mbayley (Michael Bayley)]

@aosemwengie1

What’s odd is that for users who do not have allow multiple sessions checked, if they are in the browser, they can still open apps in multiple companies at once. But in the client they can’t.

That setting appears to be completely ignored in the browser. I can create as many sessions as I’d like. Session id is stored in local storage so it can be shared between browser tabs, but not different browsers/Incognio/InPrivate. Most users won’t create multiple sessions like that though.

[aosemwengie1 (Alisa Osemwengie)]

Most of our users do . . . they switch companies all day long and as more of them start to use the browser this is how they are doing it.

[mbayley (Michael Bayley)]

Strange, we have many people switching companies all day long, and they normally only have one session. Are they using the smart client and browser at the same time?

[aosemwengie1 (Alisa Osemwengie)]

Some of them are, yes.

[mbayley (Michael Bayley)]

In those cases there would be two licenses consumed, but I wouldn’t think that would account for the significant difference you are seeing

@aosemwengie1

we do have some people consuming multiple default user licenses because we are multi-company.

I may be wrong but I don’t think this has anything to do with multi-company

[aosemwengie1 (Alisa Osemwengie)]

I don’t think so either. There is something fundamental I am missing here.

[Doug.C (Doug Crabtree)]

@Mark_Wonsil

I was under the influence that EntepriseProcessing licenses were also used when users had more than one Site or Company open. Is that not the case?

I can confirm that is the case.

[aosemwengie1 (Alisa Osemwengie)]

Seems to only be that way in the client.