Epicor 10 Print Preview Issue

Epicor ERP 10
1

Hi All,

Need your assistance to resolve my issue due i need to keep restart service on Epicor Administrator Console to make operation print preview smoothly.

Anyone please advise for permanent solution

2

Does it only affect previewing, or all scheduled tasks?

3

You mean restart Task Agent?

4

Actually, is not only effect when we do preview , but impact to all system. User will has issue when login not responding. Really appreciate if your could advise for this issue.

5

Yes, i will need to do restart agent. This to make the operation Epicor 10 going smooth. But, i has found system keep stuck and no responding 4-5 time a week.

Do you has any idea for this and to prevent this from keep coming

6

Hi
What version of Epicor are you on
Run this Query in the SQL management Studio

select * from ice.systask
Select * From ice.systaskparam

Let me know how many records it returns

7

Do you just restart the agent, or do you restart the service?

8

Check out this post about replicating a live DB to a test environment. It includes the steps for stopping and starting the task agent.

So you could make a SQL maintenance plan (to run daily), that would just stop and restart the task agents

Edit

While mark does a great job explaining the details of each step, he skipped over how to start and stop the task agents :frowning: I’ve since reached out to him for how to do it.