Epicor 7224 error

system · December 23, 2013, 4:46pm

Nothing it will update on its own,.

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

Quis custodiet ipsos custodes?

On Mon, Dec 23, 2013 at 4:36 PM, Cathy <cathy@...> wrote:

Â

<div> <p></p><div><p class="ygrps-yiv-666421409MsoNormal"><span style="font-size:11.0pt;color:#1f497d;">I updated the User in User Security.<u></u><u></u></span></p><p class="ygrps-yiv-666421409MsoNormal"><span style="font-size:11.0pt;color:#1f497d;"><u></u>Â <u></u></span></p>

What needs to be changed in the Client Config file?
Â

Â
Â

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Simon Hall

Sent: Friday, December 20, 2013 7:52 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Epicor 7224 error

Â
Â
Jose,

I did not know that.Â Always changed it on the client config.
Â
Cheers

Simon Hall

</div> <div style="color:#fff;min-height:0;"></div>

system · December 19, 2013, 2:04pm

Hello, we just recently upgraded from 904 to 905.702 and currently have had a couple of users experience the 7224 error. We are on a Wide Area Network (WAN).

Has anyone found a fix for this issue?

Thank you in advance.

Cyril Balonwu

system · December 20, 2013, 9:09am

Has anyone encountered and solved the epicor 7224 error?

If so, what was the fix?

Thank you.

Cyril

system · December 20, 2013, 9:15am

Can you expand on the error? What does the actual message say?

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

E: jose@…

http://www.josecgomez.com
Â Â Â Â Â Â

Quis custodiet ipsos custodes?

On Fri, Dec 20, 2013 at 9:09 AM, <cyrilz199@...> wrote:

Â

<div>
  
  
  <p></p><p></p><p>Has anyone encountered and solved the epicor 7224 error?</p><p>Â </p><p>If so, what was the fix?</p><p>Â </p><p>Thank you.</p><p>Â </p><p>Cyril<var></var></p><p></p>

</div>
 


<div style="color:#fff;min-height:0;"></div>

system · December 20, 2013, 9:19am

The error reads like this "Tried to call a method in an invalid procedure. (7224)".

Epicor support says it is a disconnect issue.

I guess the packets are being dropped over the WAN.

Thanks

Cyril

system · December 20, 2013, 9:34am

Have you checked if you are loosing packets?

ping -t yourserver >mydata.txt from the WAN side for 30 minutes to an hour (depending on how fast the error comes up in epicor) if its random it may not work so well

then look at the mydata.txt file and see if any packets where lost / dropped. (Other option is wireshark or another network tool but ping will work)

also look at your latency on those packets

If you loose even one packet or two… that's likely your issue, unfortunate epicor is not very good at dealing with a crappy connection. You'll get those errors and disconnects and stuff like that. If that's the case I would suggest you look into why packets are being lost. Are you doing site to site VPN? MPLS? Wan Accelerators? what?

YOu could go to a Terminal Server environment so that the connection is not a huge issue but that would require a decent server to run the TS. You could go to EWA but *SHUDDER* no one has ever ventured into that direction its... well unpleasant.

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com

Â Â Â Â Â Â

Quis custodiet ipsos custodes?

On Fri, Dec 20, 2013 at 9:19 AM, <cyrilz199@...> wrote:

Â

<div>
  
  
  <p></p><p>The error reads like this &quot;Tried to call a method in an invalid procedure. (7224)&quot;.</p><p>Â </p><p>Epicor support says it is a disconnect issue.</p><p>Â </p><p>I guess the packets are being dropped over the WAN.</p>

Â

Thanks

Â

Cyril

</div>
 


<div style="color:#fff;min-height:0;"></div>

system · December 20, 2013, 9:39am

We are on MPLS.

Thank you Jose.

system · December 20, 2013, 9:41am

I’ve seen this occur with the smallest of “blips” across a WAN or VPN.

If you’re on a MPLS WAN, we had to get with our provider and adjust priorities (OSPF).

Vantage/Epicor is very sensitive.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Friday, December 20, 2013 9:33 AM
To: Vantage
Subject: Re: [Vantage] Epicor 7224 error

Have you checked if you are loosing packets?

ping -t yourserver >mydata.txt from the WAN side for 30 minutes to an hour (depending on how fast the error comes up in epicor) if its random it may not work so well

then look at the mydata.txt file and see if any packets where lost / dropped. (Other option is wireshark or another network tool but ping will work)

also look at your latency on those packets

If you loose even one packet or two.. that's likely your issue, unfortunate epicor is not very good at dealing with a crappy connection. You'll get those errors and disconnects and stuff like that. If that's the case I would suggest you look into why packets are being lost. Are you doing site to site VPN? MPLS? Wan Accelerators? what?

YOu could go to a Terminal Server environment so that the connection is not a huge issue but that would require a decent server to run the TS. You could go to EWA but *SHUDDER* no one has ever ventured into that direction its... well unpleasant.

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com

Quis custodiet ipsos custodes?

On Fri, Dec 20, 2013 at 9:19 AM, <cyrilz199@...> wrote:

The error reads like this "Tried to call a method in an invalid procedure. (7224)".

Epicor support says it is a disconnect issue.

I guess the packets are being dropped over the WAN.

Thanks

Cyril

system · December 20, 2013, 9:43am

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

system · December 20, 2013, 9:56am

How do you configure Network Compression setting for E9. Is that a Windows or E9 setting?

William R. King
IT Analyst
Topura America Fastener, Inc.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

system · December 20, 2013, 9:59am

The user should also be set to â€œCan Suspendâ€ this will handle minor fluctuations in the time space continuum.

MP

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

Click here to report this email as spam.

This message has been scanned for malware by Websense. www.websense.com

system · December 20, 2013, 10:02am

In my case, the "Can Suspend" is set for the users and they still get 7224 errors randomly.

Thank you.

Cyril

system · December 20, 2013, 10:02am

It is a setting in User Account Maintenance in the Options tab.

From: William King <wking@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Friday, December 20, 2013 9:56 AM
Subject: RE: [Vantage] Epicor 7224 error

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How do you configure Network Compression setting for E9. Is that a Windows or E9 setting?

William R. King
IT Analyst
Topura America Fastener, Inc.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

system · December 20, 2013, 10:04am

In E9 User Account Maintenance go to the Options Tab. Lower Right hand corner there is Enable Network Compressionâ€ . You can use the EP Performance Diagnostic Tool to test the difference between using compression and not using it over a WAN

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of William King
Sent: Friday, December 20, 2013 8:57 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

How do you configure Network Compression setting for E9. Is that a Windows or E9 setting?

William R. King
IT Analyst
Topura America Fastener, Inc.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

system · December 20, 2013, 10:04am

We get this randomly quite a bit on our Vantage 8.03 as well. Is there any similar selection for the â€œcan suspendâ€ in 8.03?

Mike Abell

Information Technology Manager
Flexial - BOA Group - Cookeville, Tennessee
Office: 931.432.8408
Mobile: 615.418.3055
email: MAbell@...

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mark Pladson
Sent: Friday, December 20, 2013 8:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

The user should also be set to â€œCan Suspendâ€ this will handle minor fluctuations in the time space continuum.

MP

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

Click here to report this email as spam.

This message has been scanned for malware by Websense. www.websense.com

system · December 20, 2013, 10:06am

Note that Network Compression doesn't take effect until the user has logged on / off twice from epicor after changing the setting

Change Setting

user Logs on

system sees the flag and makes the changes required on the client side.

user logs off

Users logs on again

Networking Compression is turned on and starts working.

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

E: jose@…

http://www.josecgomez.com
Â Â Â Â Â Â

Quis custodiet ipsos custodes?

On Fri, Dec 20, 2013 at 10:02 AM, Ted Koch <tkoch77@...> wrote:

Â

<div> <p></p><div style="font-size:8pt;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;"><div><span>It is a setting in User Account Maintenance in the Options tab.</span></div><div><br></div>

From: William King <wking@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>

Sent: Friday, December 20, 2013 9:56 AM

Subject: RE: [Vantage] Epicor 7224 error

How do you configure Network Compression setting for E9. Is that a Windows or E9 setting?

Â

William R. King
IT Analyst
Topura America Fastener, Inc.

Â

Â

Â

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

Â

Â

If you are on E9 make sure you are using the Network Compression setting for the user.Â It makes a big difference.

Scott

Â

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

Â

Â

We are on MPLS.

Â

Thank you Jose.

</div> <div style="color:#fff;min-height:0;"></div>

system · December 20, 2013, 10:16am

We use OpenSSL over a 12/3 cable line so certainly not an ideal pipe... I only got Epicor to run reliably when turning Network Compression off. I would think that over an MPLS you should be ok once that is on, otherwise start looking at some gateway bottlenecks maybe? We had some issues with our Cisco PIX causing the issues too, so we replaced that with a PFSense box. Once the dust was all settled Epicor runs as well over our VPN as it does at work, with the exception of customization mode, that takes a small toll in the screen loads.

Joshua Giese

CIO

920.437.6400 Ext. 337

Site ID: 27450-E905700B2-SQL64

Wisconsin Converting, Inc.

system · December 20, 2013, 10:27am

What exactly does “Network Compression” do? I get this error when I walk out to the plant floor w/ my laptop, when it changes wireless points. And it would kill me to remember to suspend or shut down when they are screaming that they can’t run a job.

Brenda

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Friday, December 20, 2013 10:06 AM
To: Vantage
Subject: Re: [Vantage] Epicor 7224 error

Note that Network Compression doesn't take effect until the user has logged on / off twice from epicor after changing the setting

Change Setting

user Logs on

system sees the flag and makes the changes required on the client side.

user logs off

Users logs on again

Networking Compression is turned on and starts working.

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com

Quis custodiet ipsos custodes?

On Fri, Dec 20, 2013 at 10:02 AM, Ted Koch <tkoch77@...> wrote:

It is a setting in User Account Maintenance in the Options tab.

From: William King <wking@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Friday, December 20, 2013 9:56 AM

Subject: RE: [Vantage] Epicor 7224 error

How do you configure Network Compression setting for E9. Is that a Windows or E9 setting?

William R. King
IT Analyst
Topura America Fastener, Inc.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Scott Litzau
Sent: Friday, December 20, 2013 8:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Epicor 7224 error

If you are on E9 make sure you are using the Network Compression setting for the user. It makes a big difference.

Scott

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cyrilz199@...
Sent: Friday, December 20, 2013 8:39 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Epicor 7224 error

We are on MPLS.

Thank you Jose.

system · December 20, 2013, 10:34am

It should jump from one to the next without causing an issue? Are they the same SSID and all that, or are they meant to be separate networks? I don't know that network compression would help you in this case. If everything is designed to be one SSID across the board what APs are you using. We found that the Cisco's Epicor recommended caused us some issue with that. Since replacing them we've not had any trouble with hopping disconnects.

Joshua Giese

CIO

920.437.6400 Ext. 337

Site ID: 27450-E905700B2-SQL64#1F497D;">

Wisconsin Converting, Inc.

system · December 20, 2013, 10:48am

Network compression does what the name says it compresses the data that is sent through the network.

Epicor uses .NET Business objects to push data around those are usually passed around as giant XML documents and with compression it takes the XML compresses it down to binary (or similar) blob and sends it to the server where it get decompressed and processed. It shouldn't help with network issues but it will help with speed across the WAN.

If you get this error from jumping WAPs then you need to make sure that your WAPs don't have any gap between them (that is that there is overlap of coverage so that you don't go to a dead zone) and also make sure they are set to be extenders and not unique SSIDS

Jose C Gomez

Software Engineer

T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com

Â Â Â Â Â Â

Quis custodiet ipsos custodes?

On Fri, Dec 20, 2013 at 10:34 AM, <jgiese@...> wrote:

Â

<div> <p></p><p class="ygrps-yiv-1362174717MsoNormal"><span style="font-size:11.0pt;color:#1f497d;">It should jump

from one to the next without causing an issue? Are they the same SSID and all
that, or are they meant to be separate networks? I don't know that network compression would help you in this case. Â If everything is designed to be one SSID across the board what APs are you using. Â We found that the Cisco's Epicor recommended caused us some issue with that. Since replacing them we've not had any trouble with hopping disconnects.

Â
Joshua Giese
CIO

920.437.6400 Ext. 337

Site ID: 27450-E905700B2-SQL64

Wisconsin Converting, Inc.

</div> <div style="color:#fff;min-height:0;"></div>