CLOUD single tenant may be OK… no experience
CLOUD multi-tenant is problematic (in this case, the 3rd Sunday of each month)
1) Executable software that had been loaded into PILOT last month was loaded into Production
a) Any test-work in PILOT needed to be completed by prior Friday
b) What had been in PILOT for a month… may not have been ‘fully-tested’ or tested at all!
c) " "… might have issues.
d) After Pilot goes to Production… some things working in production last month… now broken
2) Re-start of any Task/app server was not in your control… coordinated per other tenants, might take 24 hrs
3) Cloud-support (12 months ago) was in-experienced, super-quick-trained.... lacking!
4) Your actual cloud-location might be out-of-country (or different time zone)
5) CLOUD (per EPICOR) added an additional layer of Epi-staff... making things more difficult to coordinate with Support/Developers/fixes
6) Corrections per 1-c and 1-d to revert to prior deploy were not communicated well!
7) Monday morning after 3rd Sunday was ALWAYS an..... intriguing experience
8) Customizations (to gen a non-standard Epi-screen) or deploy a NEW screen.... YIKES!!!
You'd finally get a custom screen deployed, then need to tweek it, possibly a few times.
Each-redeploy process usually took 24hrs +
tough to get things completed!
9) Benefit(s) - remember #3, but your company did not necessarily need IT staff