I dont think any Customer has really seen Epicor Roadmap. I think the future is bright however, please consider this.
Let’s say you are a Customer who bought Epicor because of its WinForms Client, and you dont care being called “old fart”. If you wanted web-based, you would have chosen another ERP System that was already web-based, but your purchasing decision for Epicor was solely that its on the “Classic Stack”.
Now 5 years after implementation, you decide you dont like this roadmap, you have implemented for nothing and need to start over.
I think the future is bright, but putting my self in those shoes, of companies who don’t mind being oldies, its a fair question.
Had Epicor clearly revealed its intention, and been transparent - businesses could have made their true final decisions and yes that may mean Epicor doesn’t win a 10 million dollar contract. But honesty and transparency wins.
Customers should be your Partner, not your Enemy – there should be a Roadmap published and clearly visible with the words "Dont Like It? Find another ERP. "
I know Customers who are starting implementing EWA and customizing it (TODAY) and training their users, because the sunetting of EWA was never told to “Customers”. Rumor has it that Partners knew this for quite a long time.
Some started with Tie Kinetix only to be surprised by EDI One acquisition.
Some built an Empire of Workflows in Service-Connect… rumor has it SC is going down.
The question I always have is… Should I be buying this module, is it dead… I mean look at HCM, is that still alive? Why is it still being sold, when it clearly seems about to die. Just wondering
We just need a more transparent Roadmap for Customers… patches ftp just retired – no email came, it was instant after 10+yrs of being active… Communication and Transparency