Follow up on getting this issue resolved.
There were two issues with in environments.
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Licenses were not enabled. - to get the license enabled in Live took several weeks and several escalations. and calling two CAMs. Still the Epicor was not enabling the license.
I submitted the case on 2/14 - was told to enable the license myself by going into company configuration on 2/16
2/16 I reported back with GIFs and comments, that the enable field was not updatable in the Kinetic UI. It took until March 4th. -
MenuID for Field service had been changed to something else and placed under a different menu on the menu structure.
I had provided creditentials to Epicor to all three environments. Someone finally looked under the hood to find this issue which I corrected.
Final lesson with getting help from support.
What finally worked was to have another case closed and respond to the survey stating very poor satisfaction. By sending Epicor a poor score they will reach out to you. I was able to talk to a manager in support that actually listened and pushed my case forward.
All of of sudden the licenses were enabled and someone logged into our environments to find the menuID issue.