New Epicor Learning Center Q&A (ELC)

Thanks, I’ll say it’s out of order for at least the Advanced Project Management course.

I didn’t see if this was asked or not, but can I create/design my own Learning Paths?

Curious on if this feature has been released? If not is there a new timeline? Thanks in advance!

Hi Kari

Is there an update on the new feature which will allow us to add our own content to the ELC? Also as customising agendas / learning paths is no longer allowed, can we mark certain courses as Non-Mandatory? I am a Power User on our ELC, but the option to mark courses as Mandatory / Non Mandatory is greyed out for me.

Look forward to hearing from you.

Is there any way to provision users in the ELC other than manually adding them or importing a CSV? Something like SCIM provisioning, or even if I setup a user in EpicWeb them getting an ELC account would be nice (maybe they are?).

IDP is the other way to provision users for ELC and other epicor supported applications. We do have an open idea on an Azure Active Directory option as a future enhancement. Log in to your workspace | Aha!

This feature is currently in development and scheduled for our next release. Please vote and follow the related Epicor Idea to stay up to speed on any release updates. Log in to your workspace | Aha!

You are able to personalize learning enrollments with groups and automated enrollment rules. This will allow you to specify which courses you would like respective groups to take based on their functional role. I recommend leveraging our out of box learning paths to identify which courses make sense for your organizations structure.

We do not offer the ability to edit our out of box courses or learning paths. When enrolling a user, you can provide guidance to the user on if that course is manditory, recommended or optional. This is done at the time of enrollment on a course level and is not managed at the learning path level.

I think this link will work for non-employees:

Personalized Learning Content Creation : ELC-I-34

If we create them in Epicweb under our org, does that give them the ability to use this “Sign Up Now” feature on the login page? Or do I have to go sign them up and add their user in ELC by “manually adding them” as @Noffie said?

@karihagedorn On the Legacy ELC - We could access ‘Kinetic Articles’ - It used to be on the homepage bottom right as soon as there was a new release. Is there any way to access these articles on the new ELC?
All help will be appreciated.

Hi Abdul - No this is not yet available in the new ELC as we are hoping to reimagine this feature in the new experience. Please do submit an Epicor Idea if you would like to see this prioritized on our roadmap and share any specific items you liked or did not like about the past experience.

There is no longer any connection between ELC users and EpicWeb users or credentials. You would need to add to both or leverage IDP. Please note if they complete the self signup process, it does require you to approve them in ELC by flag the status as active on their user record before they can login.

I see. So I have to add them myself. How does it know if they do the sign up process themselves that they belong to our company?

When a user completes the self sign up process they have to enter their site ID number which connects them to your company. Then the admin receives an in application notification that their has been a user requesting access and a link to their record for you to approve/activate their login. Once you approve/activate their welcome letter is automatically generated with their credentials.

Thanks so much! When we onboard, I try and provide instructions to the user about how to sign up, but since I am not a new user I’ve never gone through it.

-Utah

Kari,

  1. Course E-1QWX71 (Days of Supply - Hands On) is incorrect.
  • It refers to Days of Supply operating off of the sales order release Need By Date, when in fact it is the sales order release Ship By Date.
  1. I do not see a place on the ELC where I can provide feedback like this. Is there something on the website for such feedback?

Hi Tim - Thanks for sharing this feedback! We are currently working on rebuilding our feedback tool for each course in ELC. I have already shared this with our team and we will review and update accordingly.

Hi Kari
Is there a way to filter Classic courses out of search results?

One would think it’s a normal thing to automatically notify your users via email (or just have that as an option) that they’ve been enrolled in a new training course when it happens, and not rely on them logging in and checking the Bell Notification center, or waiting till Wednesday for a weekly report. I mean KnowBe4 training has no issues doing that. :wink:

The growing pains of the Kinetic Cloud upgrade begin… :laughing:

Case CS0005374081
Description:

Outline your issue: I’m trying to enroll users in Kinetic training, and I have 10 user’s setup in our ELC environment and I’ve enrolled them in a Learning Path, as well as an additional 3 courses but I’m not seeing any notifications being sent to these users identifying that they have been enrolled in a course. I’m working with manual course assignments right now, I have not enabled any rules for automatic enrollments since that will not be beneficial to us. I received one notification today of a background job completed and that was when I enrolled all our users in the 3 additional courses, but I never received an email stating I was just enrolled in something.

Hello Jonathan!
Sorry for the inconvenience.
As of now there are only two email notifications configured today for customers.
Welcome letter - triggered at admin user creation or admin approval for self signup
Weekly Enrollment digest - triggered automatically and distributed weekly (Wednesdays at 9am cst) and includes a summary of all course enrollments (including LP courses) from the past 7 days.
Aside from that all notifications for users are directly in the ELC notification tray (bell icon).
If you’d like to have the email notificacions.
You could vote in Epicor ideas to get this implemented.
You can do that here: Log In - Epicor Identity

The global serarch will always show results across any catalog you have visbility to, we include course thumbnails for easy identification of what UI the content is related to. If you want to only search for Kinetic UI, select the kinetic catalog it limits your search results to the Kinetic course content only.