Rick,
We had a local ISP Turbont.net that we used. They were sold to LOA (Log On
America) about 2 years ago. About a year ago, I switched to T1 service for
phone service and internet. Last month LOA sold the biggest portion of
their dial-up accounts to Earthlink.
The point of this is several of the Managers and office staff use me as
their tech support (go figure) and have gone through the changes from one
ISP to the next along this line. The change to Earthlink was the most
painful because they sent a form letter asking the users to install their
software that dials the internet for them. This requires a password every
time and again to get mail...just unhandy. A call to techsupport and a
little understanding was reached about my level of competence (sometimes
very difficult to get across over the phone). We discussed the options and
quickly determined that a standard dialup networking connection was the way
to go. A couple of minutes later I had the right numbers for DNS and such
so I could set them all up.
After that initial discomfort, Over the last month and change, I have not
had a single complaint from anyone using their service (somewhat unusual).
Sorry for the novel, but I never did find Readers Digest of much use. :)
Aaron Hoyt
Information Systems Manager
Design Standards Corp.
PO Box 1620
Charlestown, NH 03603
Tel 603-826-7744
<mailto:aaron.hoyt@...>
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Wednesday, May 15, 2002 8:59 AM
To: vantage@yahoogroups.com
Subject: [Vantage] OFF TOPIC-Input on EarthLink/Dial-up...
Does anyone still use dial-up? If so, have you had experience with
EarthLink?
I'm getting tired of the crappy service from my ISP, and am looking for
input.
TIA
Rick Gors
MR/MMIS
Osco
We had a local ISP Turbont.net that we used. They were sold to LOA (Log On
America) about 2 years ago. About a year ago, I switched to T1 service for
phone service and internet. Last month LOA sold the biggest portion of
their dial-up accounts to Earthlink.
The point of this is several of the Managers and office staff use me as
their tech support (go figure) and have gone through the changes from one
ISP to the next along this line. The change to Earthlink was the most
painful because they sent a form letter asking the users to install their
software that dials the internet for them. This requires a password every
time and again to get mail...just unhandy. A call to techsupport and a
little understanding was reached about my level of competence (sometimes
very difficult to get across over the phone). We discussed the options and
quickly determined that a standard dialup networking connection was the way
to go. A couple of minutes later I had the right numbers for DNS and such
so I could set them all up.
After that initial discomfort, Over the last month and change, I have not
had a single complaint from anyone using their service (somewhat unusual).
Sorry for the novel, but I never did find Readers Digest of much use. :)
Aaron Hoyt
Information Systems Manager
Design Standards Corp.
PO Box 1620
Charlestown, NH 03603
Tel 603-826-7744
<mailto:aaron.hoyt@...>
-----Original Message-----
From: Rick Gors [mailto:rgors@...]
Sent: Wednesday, May 15, 2002 8:59 AM
To: vantage@yahoogroups.com
Subject: [Vantage] OFF TOPIC-Input on EarthLink/Dial-up...
Does anyone still use dial-up? If so, have you had experience with
EarthLink?
I'm getting tired of the crappy service from my ISP, and am looking for
input.
TIA
Rick Gors
MR/MMIS
Osco