I don’t think it fails with the FedEx Web Services (WS). I’d have to check but I remember seeing errors when it’s over 35.
Time for an Epicor problem! 
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@spaceage do you do FexEx LTL too or just small pack?
Just small pack
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Did you end up putting in the ticket? I have time now booked with my users to test it out next week. I’ll go through all the phone number, company names, etc. and see if it works.
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There are a number of properties in the Fedex OpenAPI specification where there is a maximum length listed in the description but have no maxLength property defined. Here’s one example of this:
"companyName": {
"type": "string",
"description": "The shipper's company name. Max length is 35.<br>Example: FedEx",
"example": "Fedex"
}
So Fedex returns this error when attempting to freight a shipment with a customer name longer than 35 characters (which is undocumented, as far I can tell):
Another case of busted API specs (sigh).
Our testing so far is good for both small pack and LTL. Our shipping manager is out next week so we’re holding off until the week of the 16th to do the change.