Report Style Breaking and Routing "Send E-Mail" not working for Outlook Distribution List

Update…Epicor Support was able to see that the emails to the DL in question were showing as “Dropped” in the SendGrid Portal and were not being sent. I found info on the SendGrid Portal that indicated once an email address is dropped it has to be deleted in order to allow future emails to be sent. On 6/5, I asked Epicor Support to delete the dropped emails but got no response until yesterday when the support person double-checked the SendGrid portal and noticed emails were now flowing for this DL. They claim nothing was done in SendGrid to delete or release these…it just magically started working :confused:

Channeling @hmwillett

Black Magic GIF by Little Mix

@klincecum more likely the retention policy for the dropped messages was up and once it cleared it went back to working.

This makes sense based on what I found on the SendGrid website and google…retention is 3-7 days unless an upgrade is purchased for another 30 days. Didn’t find anything specific to “Dropped” emails but was regarding Email Activity History. The last time I sent a test email was 6/1 until yesterday, 6/12 so that was more than 7 days.

Although with Epicor we do need a little :magic_wand: at times!

1 Like

Update: Per Epicor Support…These records are not deleted after a certain amount of period. It could be possible that a member of the group deleted all the emails marked as bounce from the portal and as a side effect the reported issue in this case was solved.

In case a situation like this occurs once again, feel free to raise a support ticket with us in order to review if any email has been sent to the mentioned Bounce list.