USB scanner issues with Kinetic

Kinetic ERP
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Here’s some AI @CzarnezkiS :

:pushpin: Likely Cause: Keyboard Emulation & Regional Settings

Honeywell scanners often operate in keyboard wedge mode, meaning they emulate keystrokes as if someone typed the barcode manually. If the scanner is sending 1000124-FLAT, but the ERP system (Kinetic) receives 1000!@4-flat, it suggests that:

  • The keyboard layout or input language on the client machine (or browser session) is mismatched.
  • For example, if the scanner is sending 1, 0, 0, 0, 1, 2, 4, -, F, L, A, T, but the system interprets 2 as @ and 4 as !, it’s likely using a non-US keyboard layout (e.g., French AZERTY or another regional setting).

:magnifying_glass_tilted_left: What to Check

  1. Client Device Keyboard Layout:
  • Go to the OS settings (Windows/Mac) and confirm the keyboard layout is set to US QWERTY.
  • Check if the browser or web app is overriding input settings.
  1. Scanner Configuration:
  • Use Honeywell’s configuration tool or scan setup barcodes to ensure the scanner is set to US keyboard emulation.
  • Some scanners allow switching between HID (keyboard) and serial modes — confirm it’s in the correct mode.
  1. Browser Behavior:
  • Try scanning into a plain text field (like Notepad or a browser address bar) to see if the issue persists outside of Kinetic.
  • If it works fine elsewhere, the issue may be with how Kinetic handles input or JavaScript events.
  1. ERP Update Impact:
  • The latest Kinetic update might have changed how input fields handle keypress events or character encoding.
  • Check release notes or contact support to see if input handling was modified.