Why have you not upgraded

Yahoo Archive
21
SOX compliance Testing - We have to make sure before we upgrade we are
on a stable patch/release as all of the verification Testing that must
be completed during the upgrade process.



We upgrade, but have to be very choosy about what level we upgrade to as
it is limited to maybe once or twice a year because of all the testing
work that is required.



Jerry Rodden

SA - Production Planning/MRP

Cardington Yutaka Technologies Inc.

575 West Main Street

Cardington, OH 43315

Phone: 419-864-8777 ext. 6209

Fax: 419-864-7771

Email jrodden@...





[Non-text portions of this message have been removed]
22
Have customized to work around existing bugs and can't afford the time to test and fix the inevitable new bugs.

Thanks,
Ed
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Aaron Hoyt
Sent: Thursday, August 20, 2009 3:54 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Why have you not upgraded.



Hello group,
I am looking for a simple respectful survey of reasons companies have
not upgraded to the latest Patch or Version of Vantage.
Please keep your replies brief (5 words or less) and please keep the
reasons to your Top One or Two reasons.
If you have been holding back from the latest version, this is a chance
to express the reason.
To be sure it comes to an end, please end this thread by close of
business Monday 8/23/09.
Thank you,
Aaron Hoyt
Vantage Plastics


________________________________
The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, or taking any action in reliance on the contents of this information, is strictly prohibited.
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23
Current on 8.03.405. Starting the testing process for .408B. Testing is time-consuming and getting a test environment working has taken non-trivial effort as well (although I think I'm out of the weeds on this now). The 408 releases do offer fixes for stuff that we want, so there's real value there.

Realistically I can't imagine doing more than one patch cycle in a given year.

-bws

--
Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix / Picometrix
    bspolarich@... ~ 734-864-5618 ~ www.advancedphotonix.com


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Aaron Hoyt
Sent: Thursday, August 20, 2009 4:54 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Why have you not upgraded.

Hello group,
I am looking for a simple respectful survey of reasons companies have
not upgraded to the latest Patch or Version of Vantage.
Please keep your replies brief (5 words or less) and please keep the
reasons to your Top One or Two reasons.
24
Aaron,

We have not updated from 407C because of the concerns about the Product Configurator. It is central to our Quote and Order process.

Dave
Xybix
8.03.407C

--- In vantage@yahoogroups.com, Aaron Hoyt <aaron.hoyt@...> wrote:
>
> Hello group,
> I am looking for a simple respectful survey of reasons companies have
> not upgraded to the latest Patch or Version of Vantage.
> Please keep your replies brief (5 words or less) and please keep the
> reasons to your Top One or Two reasons.
> If you have been holding back from the latest version, this is a chance
> to express the reason.
> To be sure it comes to an end, please end this thread by close of
> business Monday 8/23/09.
> Thank you,
> Aaron Hoyt
> Vantage Plastics
>
25
Last November we did upgrade from Vantage 6.1 to Vantage 8.03.407. Things are working pretty much the same but I can tell you that Vantage 8.03 is about 10 times slower than 6.1. We bought a new 64-bit server with ample resources and even upgraded our network to Gigabit. We've replace most of our desktops with new PCs. It's still WAY slower than 6.1. The interface is quite buggy too. During our implementation and training the Epicor consultants constantly said, "Save and save often!" They meant it.

What's keeping us from upgrading to Epicor 9? Well we've only been on 8.03 for a short time and I've heard Epicor 9 is even slower than this version. If that's true (we haven't even tested it yet) we may never upgrade. If I throw more pain on our users they might decide to crucify me.

--- In vantage@yahoogroups.com, Aaron Hoyt <aaron.hoyt@...> wrote:
>
> Hello group,
> I am looking for a simple respectful survey of reasons companies have
> not upgraded to the latest Patch or Version of Vantage.
> Please keep your replies brief (5 words or less) and please keep the
> reasons to your Top One or Two reasons.
> If you have been holding back from the latest version, this is a chance
> to express the reason.
> To be sure it comes to an end, please end this thread by close of
> business Monday 8/23/09.
> Thank you,
> Aaron Hoyt
> Vantage Plastics
>
26
Boy I keep hearing about these performance issues, but on 8.03.405 both via Citrix and client-side deployment I think Vantage client performance is just fine. I think Citrix-based performance is fastest overall, since most of the DLLs get cached once they've been loaded the first time. I always want report print previewing to be faster, but I never get complaints about performance.

-bws

--
Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix / Picometrix
    bspolarich@... ~ 734-864-5618 ~ www.advancedphotonix.com


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of brucewbrannan
Sent: Friday, August 21, 2009 11:01 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Why have you not upgraded.

Last November we did upgrade from Vantage 6.1 to Vantage 8.03.407. Things are working pretty much the same but I can tell you that Vantage 8.03 is about 10 times slower than 6.1. We bought a new 64-bit server with ample resources and even upgraded our network to Gigabit. We've replace most of our desktops with new PCs. It's still WAY slower than 6.1. The interface is quite buggy too. During our implementation and training the Epicor consultants constantly said, "Save and save often!" They meant it.

What's keeping us from upgrading to Epicor 9? Well we've only been on 8.03 for a short time and I've heard Epicor 9 is even slower than this version. If that's true (we haven't even tested it yet) we may never upgrade. If I throw more pain on our users they might decide to crucify me.

--- In vantage@yahoogroups.com, Aaron Hoyt <aaron.hoyt@...> wrote:
>
> Hello group,
> I am looking for a simple respectful survey of reasons companies have
> not upgraded to the latest Patch or Version of Vantage.
> Please keep your replies brief (5 words or less) and please keep the
> reasons to your Top One or Two reasons.
> If you have been holding back from the latest version, this is a chance
> to express the reason.
> To be sure it comes to an end, please end this thread by close of
> business Monday 8/23/09.
> Thank you,
> Aaron Hoyt
> Vantage Plastics
>




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27
Fear. We try to stay as up to date as possible, but every patch has bugs
that only show up in certain business processes, and we seem to be
"special". Just found another in 407a... (multiple credit requests on
the same RMA- first one works, all subsequent give a tax error. It
doesn't stop processing, but makes life miserable trying to get around
it. We do stock rotation, so this is not unusual for us. It's confirmed
to still exit in 408b...)

- leAnn





From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Ed Garbowski
Sent: Friday, August 21, 2009 6:09 AM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Why have you not upgraded.





Have customized to work around existing bugs and can't afford the time
to test and fix the inevitable new bugs.

Thanks,
Ed
From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Aaron Hoyt
Sent: Thursday, August 20, 2009 3:54 PM
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Why have you not upgraded.

Hello group,
I am looking for a simple respectful survey of reasons companies have
not upgraded to the latest Patch or Version of Vantage.
Please keep your replies brief (5 words or less) and please keep the
reasons to your Top One or Two reasons.
If you have been holding back from the latest version, this is a chance
to express the reason.
To be sure it comes to an end, please end this thread by close of
business Monday 8/23/09.
Thank you,
Aaron Hoyt
Vantage Plastics

________________________________
The information contained in this message is intended solely for the
individual to whom it is specifically and originally addressed. This
message and its contents may contain confidential or privileged
information. If you are not the intended recipient, you are hereby
notified that any disclosure or distribution, or taking any action in
reliance on the contents of this information, is strictly prohibited.
We have taken precautions to minimize the risk of transmitting software
viruses, but we advise you to carry out your own virus checks on any
attachment to this message. We cannot accept liability for any loss or
damage caused by software viruses.

This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.

Thank you.

[Non-text portions of this message have been removed]





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28
The fact that each service pack seems to create new issues vs. just resolving old ones indicates a serious deficiency in Epicor's regression testing process, which seems nonexistent or seriously deficient, and certainly they don't do a lot of unit testing. Maybe the codebase isn't even structured in a way to support the latter.

For those who deal with other ERP systems, is this kind of issue common?

Do we have a sense whether these are new issues created based on requested enhancements/changes to modules, or are these second or third-order effects created by changes elsewhere? I've managed software engineering teams, and this kind of patch-induced breakage would be unforgiveable in a lot of other contexts.

How do we as customers get visbility and insight with Epicor as to what's going on here? I'd rather be constructively engaged in this process since I'm paying tens of thousands of dollars per year for the fruits of this service pack development activity, versus just complaining.

-bws

--
Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix / Picometrix
    bspolarich@... ~ 734-864-5618 ~ www.advancedphotonix.com


-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of LeAnn Marruffo
Sent: Friday, August 21, 2009 12:25 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Why have you not upgraded.

Fear. We try to stay as up to date as possible, but every patch has bugs
that only show up in certain business processes, and we seem to be
"special". Just found another in 407a... (multiple credit requests on
the same RMA- first one works, all subsequent give a tax error. It
doesn't stop processing, but makes life miserable trying to get around
it. We do stock rotation, so this is not unusual for us. It's confirmed
to still exit in 408b...)
29
Too much effort.

Thom Rose
Controller
Electric Mirror LLC
HOTEL LUXURY

"The World Leader in Back-lit Mirrors & Mirror TV Technology"

T 425 776-4946
A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
www.electricmirror.com<http://www.electricmirror.com>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Aaron Hoyt
Sent: Thursday, August 20, 2009 1:54 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Why have you not upgraded.



Hello group,
I am looking for a simple respectful survey of reasons companies have
not upgraded to the latest Patch or Version of Vantage.
Please keep your replies brief (5 words or less) and please keep the
reasons to your Top One or Two reasons.
If you have been holding back from the latest version, this is a chance
to express the reason.
To be sure it comes to an end, please end this thread by close of
business Monday 8/23/09.
Thank you,
Aaron Hoyt
Vantage Plastics



[Non-text portions of this message have been removed]
30
We are upgrading to Vantage 8.03.408B due to the change to the Credit Card processing. We are not upgrading to Epicor 9 at this time because we have been on Vantage 8 for just over a year and still trying to get that all of that working.

Stephen Schaefer
Abrams Airborne

--- In vantage@yahoogroups.com, Thomas Rose <t.rose@...> wrote:
>
> Too much effort.
>
> Thom Rose
> Controller
> Electric Mirror LLC
> HOTEL LUXURY
>
> "The World Leader in Back-lit Mirrors & Mirror TV Technology"
>
> T 425 776-4946
> A 11831 Beverly Park Rd, Bldg D, Everett, WA 98204 USA
> www.electricmirror.com<http://www.electricmirror.com>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Aaron Hoyt
> Sent: Thursday, August 20, 2009 1:54 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Why have you not upgraded.
>
>
>
> Hello group,
> I am looking for a simple respectful survey of reasons companies have
> not upgraded to the latest Patch or Version of Vantage.
> Please keep your replies brief (5 words or less) and please keep the
> reasons to your Top One or Two reasons.
> If you have been holding back from the latest version, this is a chance
> to express the reason.
> To be sure it comes to an end, please end this thread by close of
> business Monday 8/23/09.
> Thank you,
> Aaron Hoyt
> Vantage Plastics
>
>
>
> [Non-text portions of this message have been removed]
>
31
Hi - We did a similar upgrade, with similar experiences with lack of performance, and scary bugs - and so won't be going to 9 or newer patches any time soon, if ever.

I'm an engineering 'user' rather than a pure system administrator - so I know first hand about the buggy-ness and just plain scary stuff. We hardly ever logged support calls when we were on 6.1 - but now we have many unresolved calls. Little by little the system does get better - but then something new breaks.

Some of our users are in more pain than others. Our quote guys have had the worst experiences.

If our staff were to vote, we'd be back on 6.1 in a heart beat. Ok, maybe in a few heart palpitations. We'd certainly miss some new features, but most would sacrifice them for a more robust system that does what it should.

So a succinct summary, without being disrespectful: In our experience, upgrades over promise and under deliver. We don't want to risk more pain and frustration, at a time our business can least afford it.

Kerry (8.03.405A)


--- In vantage@yahoogroups.com, "brucewbrannan" <bruce.brannan@...> wrote:
>
> Last November we did upgrade from Vantage 6.1 to Vantage 8.03.407. Things are working pretty much the same but I can tell you that Vantage 8.03 is about 10 times slower than 6.1. We bought a new 64-bit server with ample resources and even upgraded our network to Gigabit. We've replace most of our desktops with new PCs. It's still WAY slower than 6.1. The interface is quite buggy too. During our implementation and training the Epicor consultants constantly said, "Save and save often!" They meant it.
>
> What's keeping us from upgrading to Epicor 9? Well we've only been on 8.03 for a short time and I've heard Epicor 9 is even slower than this version. If that's true (we haven't even tested it yet) we may never upgrade. If I throw more pain on our users they might decide to crucify me.
>
> --- In vantage@yahoogroups.com, Aaron Hoyt <aaron.hoyt@> wrote:
> >
> > Hello group,
> > I am looking for a simple respectful survey of reasons companies have
> > not upgraded to the latest Patch or Version of Vantage.
> > Please keep your replies brief (5 words or less) and please keep the
> > reasons to your Top One or Two reasons.
> > If you have been holding back from the latest version, this is a chance
> > to express the reason.
> > To be sure it comes to an end, please end this thread by close of
> > business Monday 8/23/09.
> > Thank you,
> > Aaron Hoyt
> > Vantage Plastics
> >
>