I don’t know if I’m allowed to copy/paste out of Epicor emails… so I’ll summarize the situation in case others stumble on this thread.
But the gist is: insightsoftware (XLConnect provider) wants to end their relationship with Epicor but is under contract to support the product until Dec. 2026. Sounds like there is currently a mutual agreement that this support will remain in place until that time.
In the meantime, insightsoftware is contacting Epicor customers directly to set up accounts with insightsoftware to continue using XLConnect since it will not be an Epicor direclty offered product. Which, is understandable, I suppose… but apparently against their agreement with Epicor (sounds like they’re not supposed to be talking directly to Epicor customers). So… that’s the rub right now.
Epicor is offering up their FP&A module and IS is trying to contact and retain customers directly.