2025.2 Classic Customization failing to load/apply

Kinetic ERP
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1

Hoping someone’s hit this one. We’re on 2025.2.18, running the desktop client.

I made a new menu item pointing to Erp.UI.PartEntry (the classic form) and set the Classic Customization to one of ours, PartEntry_RC. When I launch it the classic screen comes up fine, but the customization just isn’t there. Base form every time.

The part that’s getting me is the customization itself is fine. If I turn on Developer Mode, open the form and pick PartEntry_RC manually, it loads exactly like it should. So it’s not a broken customization, it’s like the menu item isn’t handing it to the form at all.

Stuff I’ve already tried:

  • Closed/reopened Kinetic a bunch and cleared cache
  • Picked the customization from the search button instead of typing it, so it’s not a typo
  • Toggled Launch Classic Form on and off, no difference
  • Switched Form To Use between User Choice and Classic (had to check Kinetic Enabled to even get Classic as an option), no difference
  • Confirmed customizations aren’t globally disabled, other classic customizations apply fine elsewhere
  • Settings stick in Menu Maintenance between tests, nothing’s reverting

What’s really bugging me is that nothing I change on the menu changes what happens. Doesn’t matter what I set it to, I get the base form. Feels like the launcher isn’t even reading the customization off the menu, but I’m out of ideas.

So, has anyone gotten a classic customization to apply from a menu item in 2025.2? Known bug, or am I missing something obvious? Open to anything at this point. TIA.

2

I’m wondering if you need to run a conversion in the conversion workbench

3

I didn’t see anything under User Run conversions, but that isn’t to say I completely overlooked it.

4

Did you clear it in file explorer too?

C:\programdata\epicor

C:\users\\appdata\local\epicor

5

It’s some conversion to save customizations to DB or something like that, I’m not saying it’s warranted and I’m not saying it won’t cause other issues with other layers all of a sudden. You could ask support. Would def try in test environment first.

6

When you created the customization is there a company selected? sometimes that is the issue.

On Prem? What does the menu table look like that menuid?

7

We are on-prem, and the Company field is blank (all companies).

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That is how the menu is currently set up. I have tried every combination of settings for Kinetic Enabled, Launch Classic Form, Form To Use, etc. Each time it just brings up the base, not the customized one.

8

I have had a weird error / bug before with my customizations. We are on-prem too.

Try going up to the overflow menu and click copy to current company then adding your customization. I would also change form to use to classic.

9

I have tried everything suggested here, to no avail. In the end I think it was related to a different Base Layer being used in E10 (I have never used base layers..just created the customization on top of the default menu)…I noticed that the URL field in Menu Maintenance had stuff in it that the others didn’t have.

So, I rebuilt the customization on the stock base layer and applied that, and it is working as expected now. Luckily it was a very easy customization.