9.05.607A: Issuing credit on RMA with 20% restocking fee

Yahoo Archive
1
Thanks.

What we need to do is:

Create the RMA.
Receive the RMA.

Go to RMA Processing and Go to the Credit Tab. (Add Credit Memo)….App Error comes up and refresh. Then select the Credit Memo and click on the Update button. Then we add the misc charge from there.

What we wanted was for the Inside Sales Rep to issue create the Misc Charge. I was trying to avoid more emails or even more BPMs.

Miguel A. Santillan
Compass Components, Inc.


From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mark Wagner
Sent: Tuesday, July 31, 2012 1:42 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] 9.05.607A: Issuing credit on RMA with 20% restocking fee



If you just want to charge them for a restocking charge there is no need to create the credit memo. Just notify AR that there is to be a restocking fee and they can create a misc invoice to cover it.

________________________________
From: Miguel Santillan <msantillan@...<mailto:msantillan%40ccicms.com>>
To: "vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>" <vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>>
Sent: Tuesday, July 31, 2012 4:11 PM
Subject: [Vantage] 9.05.607A: Issuing credit on RMA with 20% restocking fee


Customer is returning parts and we need to charge a 20% restocking charge however when the parts are received against the RMA and we hit the issue credit button it automatically credits the entire invoice. How do you charge the customer for a restocking charge without creating a new invoice at the RMA module

Regards,

Miguel A. Santillan
ERP Administrator
Compass Components, Inc.
510-661-6666 Office
510-656-0603 Fax
mailto:msantillan%40ccicms.com<mailto:mailto:msantillan%40ccicms.com<mailto:msantillan%40ccicms.com%3cmailto:mailto:msantillan%40ccicms.com>>
www.ccicms.com<http://www.ccicms.com/>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
2
Customer is returning parts and we need to charge a 20% restocking charge however when the parts are received against the RMA and we hit the issue credit button it automatically credits the entire invoice. How do you charge the customer for a restocking charge without creating a new invoice at the RMA module


Regards,

Miguel A. Santillan
ERP Administrator
Compass Components, Inc.
510-661-6666 Office
510-656-0603 Fax
msantillan@...<mailto:msantillan@...>
www.ccicms.com<http://www.ccicms.com/>



[Non-text portions of this message have been removed]
3
If you just want to charge them for a restocking charge there is no need to create the credit memo. Just notify AR that there is to be a restocking fee and they can create a misc invoice to cover it.



________________________________
From: Miguel Santillan <msantillan@...>
To: "vantage@yahoogroups.com" <vantage@yahoogroups.com>
Sent: Tuesday, July 31, 2012 4:11 PM
Subject: [Vantage] 9.05.607A: Issuing credit on RMA with 20% restocking fee


Â
Customer is returning parts and we need to charge a 20% restocking charge however when the parts are received against the RMA and we hit the issue credit button it automatically credits the entire invoice. How do you charge the customer for a restocking charge without creating a new invoice at the RMA module

Regards,

Miguel A. Santillan
ERP Administrator
Compass Components, Inc.
510-661-6666 Office
510-656-0603 Fax
mailto:msantillan%40ccicms.com<mailto:mailto:msantillan%40ccicms.com>
www.ccicms.com<http://www.ccicms.com/>

[Non-text portions of this message have been removed]




[Non-text portions of this message have been removed]