A little Blog Venting

system · January 12, 2009, 11:10am

Not the least of which is that other phone call "Anonymous" is sure to have received from someone at Epicor for not being a "team player". Been in those shoes already once several years ago after venting publicly outside the Vantage user community on a message board related to shareholders. Seems I poked an extra sensitive spot. Terrible way to try to communicate and I still wonder if it was just "loose cannon control" or if anyone paid any attention to the original reasons for the complaints.
-Todd C.

________________________________

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mark Wonsil
Sent: Monday, January 12, 2009 9:46 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: A little Blog Venting...

> Noticed that too, this morning. I downloaded that page and files from
> the cache before it was taken down.

The site appeared to be hosted by blogger.com, which is run by Google. Since
I'm sure that Epicor is a paying customer of Google's so it wouldn't be
unthinkable that a single phone call from Epicor could have all the remnants
removed in short order.

Mark W.

system · January 9, 2009, 10:30am

It appears that somebody is not happy with Epicor...

http://www.epicorwarning.com/

system · January 9, 2009, 10:43am

This came across a Google Alert for Epicor. It appears that somebody is not
happy with Epicor...

http://www.epicorwarning.com/

system · January 9, 2009, 10:53am

I like to vent on this forum, but I guess I have a new place now.

Regards,

Andrew Best

Kice Industries, Inc.

P(316)744-7151

F(316)295-2412

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wonsil
Sent: Friday, January 09, 2009 9:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] A little Blog Venting...

It appears that somebody is not happy with Epicor...

http://www.epicorwarning.com/

[Non-text portions of this message have been removed]

system · January 9, 2009, 11:01am

Ah, the beauty of the internet.

I'm certain if one wanted, they could assemble an identical list for
Baan, SAP, Sage, MS Dynamics, Fourth Shift, QAD etc.....

I don't know one perfect bug-free ERP system out there.

Pobody's nerfect.

A lot of fluff on that blog. LOL!.

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wonsil
Sent: Friday, January 09, 2009 10:43 AM
To: vantage@yahoogroups.com
Subject: [Vantage] A little Blog Venting...

This came across a Google Alert for Epicor. It appears that somebody is
not
happy with Epicor...

http://www.epicorwarning.com/

------------------------------------

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links

system · January 9, 2009, 11:01am

Reading this makes me a little sick to my stomach.

On one hand, I concur with some of the issues. Support turnarounds have been sucky lately and some stuff you just can't get support on. I'm still struggling to prove out a VPN deployment model vs. Citrix for my remote site. We were promised AR functionality in the sales process that took a year of runaround to determine would ultimately require a big customization and a lot of cash. Some things are quite buggy in 8.03.405 and there are lots of little issues that we bump up against that folks just don't have time to report or track much less contact support on, so we live with them.

Some stuff is reportedly fixed in .406 or .407, but upgrades require testing, and based on what I've heard here and at Perspectives, significant testing, as Epicor's regression testing doesn't seem to be very good (fixes create new bugs), and testing requires time I don't have.

On the other hand, I've found similar issues with every enterprise-oriented software package before, and overall Vantage is working well in our environment. I've spent a lot of time since implementation addressing the reporting and customization needs that have come up since, and although my efficiency is somewhat impacted by some of the flaws in toolset, I can say that we're getting significant business value out of our purchase. I don't think we're ready to start looking at real ROI, and measuring "what Vantage did for us" versus "what everything else we're doing has done for us" is pretty difficult.

I've been in this business a long time too, and things generally suck all over. I'm not naÃ¯ve, and I came away from Perspectives with a sense that we partnered with a good technology provider and was excited about what I saw in Epicor 9. We also talked to several happy and productive customers prior to making our purchase decision and I've run into them at training classes, conferences, and user groups.

So where does the reality lie? There are clearly happy long-term Epicor customers out there, as those of us who have made buy decisions over the last year or two talked to them before we did so, and although those on this group tend to deal with the ugly side of Vantage stuff on a day to day basis, presumably at least for some of us our users just "use the system", and we're selling products and making stuff, and getting paid for us, even in this crummy economy. Or are there a bunch of really unhappy folks unwilling to say so because their reputations and maybe jobs are tied to the fact that they made the buy recommendation to their execs, so they're not willing to say they got a lemon?

-bws

--

Brian W. Spolarich ~ Manager, Information Services ~ Advanced Photonix / Picometrix

bspolarich@... ~ 734-864-5618 ~ www.advancedphotonix.com

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Mark Wonsil
Sent: Friday, January 09, 2009 10:31 AM
To: vantage@yahoogroups.com
Subject: [Vantage] A little Blog Venting...

It appears that somebody is not happy with Epicor...

http://www.epicorwarning.com/

.

<http://geo.yahoo.com/serv?s=97359714/grpId=20369/grpspId=1705007181/msgId=72744/stime=1231515040/nc1=3848585/nc2=3848641/nc3=5349275>

[Non-text portions of this message have been removed]

system · January 9, 2009, 2:45pm

The URL no longer works. Hmm. (can you say Cease and desist?)

John A. Hatcher

Manager of IS

Versa Products Co., Inc.

(201) 518-5948

(201) 843-2400 x4148

(201) 843-2931 (fax)

[Non-text portions of this message have been removed]

system · January 9, 2009, 2:47pm

That's funny.

Christopher Ryhal

Senior Microsoft Consultant

Perpetual Technologies, Inc

chris.ryhal@... <mailto:chris.ryhal@...>

http://www.perptech.com

Office: (317) 824-0393

Mobile: (317) 364-2134

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Hatcher, John
Sent: Friday, January 09, 2009 2:46 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: A little Blog Venting...

The URL no longer works. Hmm. (can you say Cease and desist?)

John A. Hatcher

Manager of IS

Versa Products Co., Inc.

(201) 518-5948

(201) 843-2400 x4148

(201) 843-2931 (fax)

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · January 9, 2009, 3:25pm

>
> The URL no longer works. Hmm. (can you say Cease and desist?)
>

It's rather ironic. The blogger wrote that one couldn't get a response from
Epicor within 24 hours...

;-)

system · January 9, 2009, 3:34pm

It appears to be gonzo!

Regards,

Andrew Best

Kice Industries, Inc.

P(316)744-7151

F(316)295-2412

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Mark Wonsil
Sent: Friday, January 09, 2009 2:25 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: A little Blog Venting...

>
> The URL no longer works. Hmm. (can you say Cease and desist?)
>

It's rather ironic. The blogger wrote that one couldn't get a response
from
Epicor within 24 hours...

;-)

[Non-text portions of this message have been removed]

system · January 9, 2009, 3:38pm

it's not completely gonzo...

it still lives via google cache...

----- Original Message -----
From: "Andrew Best" <abest@...>
To: <vantage@yahoogroups.com>
Sent: Friday, January 09, 2009 3:34 PM
Subject: RE: [Vantage] Re: A little Blog Venting...

> It appears to be gonzo!
>
>
>
> Regards,
>
>
>
>
>
> Andrew Best
>
> Kice Industries, Inc.
>
> P(316)744-7151
>
> F(316)295-2412
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of Mark Wonsil
> Sent: Friday, January 09, 2009 2:25 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Re: A little Blog Venting...
>
>
>
>>
>> The URL no longer works. Hmm. (can you say Cease and desist?)
>>
>
> It's rather ironic. The blogger wrote that one couldn't get a response
> from
> Epicor within 24 hours...
>
> ;-)
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
> ------------------------------------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/linksYahoo! Groups Links
>
>
>

system · January 12, 2009, 10:28am

seems that google cache is no longer caching it either :)

Thanks,
Kunal

________________________________
From: Ned <TechnoBabbly@...>
To: vantage@yahoogroups.com
Sent: Friday, January 9, 2009 2:38:10 PM
Subject: Re: [Vantage] Re: A little Blog Venting...

it's not completely gonzo...

it still lives via google cache...

----- Original Message -----
From: "Andrew Best" <abest@...>
To: <vantage@yahoogroups .com>
Sent: Friday, January 09, 2009 3:34 PM
Subject: RE: [Vantage] Re: A little Blog Venting...

> It appears to be gonzo!
>
>
>
> Regards,
>
>
>
>
>
> Andrew Best
>
> Kice Industries, Inc.
>
> P(316)744-7151
>
> F(316)295-2412
>
>
>
> From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On Behalf
> Of Mark Wonsil
> Sent: Friday, January 09, 2009 2:25 PM
> To: vantage@yahoogroups .com
> Subject: RE: [Vantage] Re: A little Blog Venting...
>
>
>
>>
>> The URL no longer works. Hmm. (can you say Cease and desist?)
>>
>
> It's rather ironic. The blogger wrote that one couldn't get a response
> from
> Epicor within 24 hours...
>
> ;-)
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
> ------------ --------- --------- ------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder and
> Crystal Reports and other 'goodies', please goto:
> http://groups. yahoo.com/ group/vantage/ files/.
> (2) To search through old msg's goto:
> http://groups. yahoo.com/ group/vantage/ messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links
>
>
>

[Non-text portions of this message have been removed]

system · January 12, 2009, 10:34am

Noticed that too, this morning. I downloaded that page and files from
the cache before it was taken down.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of Kunal Ganguly
Sent: Monday, January 12, 2009 9:28 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Re: A little Blog Venting...

seems that google cache is no longer caching it either :)

Thanks,
Kunal

________________________________
From: Ned <TechnoBabbly@... <mailto:TechnoBabbly%40gmail.com> >
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Sent: Friday, January 9, 2009 2:38:10 PM
Subject: Re: [Vantage] Re: A little Blog Venting...

it's not completely gonzo...

it still lives via google cache...

----- Original Message -----
From: "Andrew Best" <abest@... <mailto:abest%40kice.com> >
To: <vantage@yahoogroups .com>
Sent: Friday, January 09, 2009 3:34 PM
Subject: RE: [Vantage] Re: A little Blog Venting...

> It appears to be gonzo!
>
>
>
> Regards,
>
>
>
>
>
> Andrew Best
>
> Kice Industries, Inc.
>
> P(316)744-7151
>
> F(316)295-2412
>
>
>
> From: vantage@yahoogroups .com [mailto:vantage@yahoogroups .com] On
Behalf
> Of Mark Wonsil
> Sent: Friday, January 09, 2009 2:25 PM
> To: vantage@yahoogroups .com
> Subject: RE: [Vantage] Re: A little Blog Venting...
>
>
>
>>
>> The URL no longer works. Hmm. (can you say Cease and desist?)
>>
>
> It's rather ironic. The blogger wrote that one couldn't get a response
> from
> Epicor within 24 hours...
>
> ;-)
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
> ------------ --------- --------- ------
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access.
)
> (1) To access the Files Section of our Yahoo!Group for Report Builder
and
> Crystal Reports and other 'goodies', please goto:
> http://groups. yahoo.com/ group/vantage/ files/.
> (2) To search through old msg's goto:
> http://groups. yahoo.com/ group/vantage/ messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups. yahoo.com/ group/vantage/ linksYahoo! Groups Links
>
>
>

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

system · January 12, 2009, 10:52am

> Noticed that too, this morning. I downloaded that page and files from
> the cache before it was taken down.

The site appeared to be hosted by blogger.com, which is run by Google. Since
I'm sure that Epicor is a paying customer of Google's so it wouldn't be
unthinkable that a single phone call from Epicor could have all the remnants
removed in short order.

Mark W.