The same happens in Vantage 4. It appears to happen to us when the Receipt Entry program is open, and the user tries to add lines that relate to the data being shown in the Receipt Entry program. It looks like a record-locking bug, which I've just reported. The lock-ups don't seem to occur when the Recepit Entry program is closed.
If something happens that locks up a pc while they are processing a group,
then the record may get locked, so in essence the system still thinks there
is a user in the group and that is why it is inaccessible. The next time
there is a lock-up, go into PROMON and disconnect that user's session. When
they go back into Vantage, the group they were working in should be
available.
Sarah
then the record may get locked, so in essence the system still thinks there
is a user in the group and that is why it is inaccessible. The next time
there is a lock-up, go into PROMON and disconnect that user's session. When
they go back into Vantage, the group they were working in should be
available.
Sarah
>>alt/control/delete end task and Vantage will allow her to log back on immediately.<<I've got the same problem, using the same "solution". 3.00.629
[Non-text portions of this message have been removed]
Kathleen,
We are having the same problem. and Unfortunately, we use the same alt/control/delete to end task. We have noticed that if we do not have multiple screens minimized it avoids the problem (which is the less of the evils?). We were hoping when we went to 4.0 the
problem would be corrected - But I can tell everyone who is wondering the problem still exists in 4.0. :):).
Dina
Vamco International, Inc.
We are having the same problem. and Unfortunately, we use the same alt/control/delete to end task. We have noticed that if we do not have multiple screens minimized it avoids the problem (which is the less of the evils?). We were hoping when we went to 4.0 the
problem would be corrected - But I can tell everyone who is wondering the problem still exists in 4.0. :):).
Dina
Vamco International, Inc.
>
> We have been experiencing the same problem. The A/P person does an
> alt/control/delete end task and Vantage will allow her to log back on
> immediately. Vantage does not show her as logged on twice. Lockup
> happens when she is matching a receipt to add a line. Vantage was not able
> to give us any help with this matter.
>
> Kathleen Harrington
> SPS Non-Ferrous Engineered Fasteners
>
> -----Original Message-----
> From: John Zukowski [mailto:jzukowski7@...]
> Sent: Wednesday, August 30, 2000 11:35 AM
> To: vantage@egroups.com
> Subject: [Vantage] A/P module lock-ups
>
> We are experiencing PC lock-ups (frozen screen) on multiple pc's from
> users when in A/P. The sequence before lock-up is generally when
> adding an invoice line. The A/P group then becomes not accessable for
> a period of time (varies from 30 minutes to the next day).
> Any suggestions?
> Vantage version 3.00.629
> Any help would be greatly appreciated.
>
If the user has to re-boot or end the task because of this lockup in
a/p, the way to get back into the group is to make sure the user
isn't logged into vantage, and use "promon" at the server
to "disconnect" the user. Since the user didn't log out of vantage
normally the server will still show them as logged in until the list
refreshs or they are disconnected in this way. We have been
experiencing the same problem since I can't remember when. Our a/p
person hates me because I can't get this fixed.
DCrook
JM Laboratories
a/p, the way to get back into the group is to make sure the user
isn't logged into vantage, and use "promon" at the server
to "disconnect" the user. Since the user didn't log out of vantage
normally the server will still show them as logged in until the list
refreshs or they are disconnected in this way. We have been
experiencing the same problem since I can't remember when. Our a/p
person hates me because I can't get this fixed.
DCrook
JM Laboratories
--- In vantage@egroups.com, Dina Hieber <dhieber@v...> wrote:
> Kathleen,
>
> We are having the same problem. and Unfortunately, we use the same
alt/control/delete to end task. We have noticed that if we do not
have multiple screens minimized it avoids the problem (which is the
less of the evils?). We were hoping when we went to 4.0 the
> problem would be corrected - But I can tell everyone who is
wondering the problem still exists in 4.0. :):).
>
> Dina
> Vamco International, Inc.
>
> >
> > We have been experiencing the same problem. The A/P person does
an
> > alt/control/delete end task and Vantage will allow her to log
back on
> > immediately. Vantage does not show her as logged on twice.
Lockup
> > happens when she is matching a receipt to add a line. Vantage
was not able
> > to give us any help with this matter.
> >
> > Kathleen Harrington
> > SPS Non-Ferrous Engineered Fasteners
> >
> > -----Original Message-----
> > From: John Zukowski [mailto:jzukowski7@s...]
> > Sent: Wednesday, August 30, 2000 11:35 AM
> > To: vantage@egroups.com
> > Subject: [Vantage] A/P module lock-ups
> >
> > We are experiencing PC lock-ups (frozen screen) on multiple pc's
from
> > users when in A/P. The sequence before lock-up is generally when
> > adding an invoice line. The A/P group then becomes not accessable
for
> > a period of time (varies from 30 minutes to the next day).
> > Any suggestions?
> > Vantage version 3.00.629
> > Any help would be greatly appreciated.
> >
If the user has to re-boot or end the task because of this lockup in
a/p, the way to get back into the group is to make sure the user
isn't logged into vantage, and use "promon" at the server
to "disconnect" the user. Since the user didn't log out of vantage
normally the server will still show them as logged in until the list
refreshs or they are disconnected in this way. We have been
experiencing the same problem since I can't remember when. Our a/p
person hates me because I can't get this fixed.
DCrook
JM Laboratories
a/p, the way to get back into the group is to make sure the user
isn't logged into vantage, and use "promon" at the server
to "disconnect" the user. Since the user didn't log out of vantage
normally the server will still show them as logged in until the list
refreshs or they are disconnected in this way. We have been
experiencing the same problem since I can't remember when. Our a/p
person hates me because I can't get this fixed.
DCrook
JM Laboratories
--- In vantage@egroups.com, Dina Hieber <dhieber@v...> wrote:
> Kathleen,
>
> We are having the same problem. and Unfortunately, we use the same
alt/control/delete to end task. We have noticed that if we do not
have multiple screens minimized it avoids the problem (which is the
less of the evils?). We were hoping when we went to 4.0 the
> problem would be corrected - But I can tell everyone who is
wondering the problem still exists in 4.0. :):).
>
> Dina
> Vamco International, Inc.
>
> >
> > We have been experiencing the same problem. The A/P person does
an
> > alt/control/delete end task and Vantage will allow her to log
back on
> > immediately. Vantage does not show her as logged on twice.
Lockup
> > happens when she is matching a receipt to add a line. Vantage
was not able
> > to give us any help with this matter.
> >
> > Kathleen Harrington
> > SPS Non-Ferrous Engineered Fasteners
> >
> > -----Original Message-----
> > From: John Zukowski [mailto:jzukowski7@s...]
> > Sent: Wednesday, August 30, 2000 11:35 AM
> > To: vantage@egroups.com
> > Subject: [Vantage] A/P module lock-ups
> >
> > We are experiencing PC lock-ups (frozen screen) on multiple pc's
from
> > users when in A/P. The sequence before lock-up is generally when
> > adding an invoice line. The A/P group then becomes not accessable
for
> > a period of time (varies from 30 minutes to the next day).
> > Any suggestions?
> > Vantage version 3.00.629
> > Any help would be greatly appreciated.
> >