"ADD" attachment on browser prompts to install Edge Agent

Kinetic ERP
,
1

Hello,

When I go to upload a file on a computer/mobile device without Edge I am getting prompted to install Edge Agent once I click “Add” file. Am I forced to have edge agent just to upload a file while I’m still on a working Kinetic Menu.
Could this be a menu under the Ice.Menu table that has [RunOnClassic] = 1 ???

Here are some things I’ve tried:

UPDATE [Kinetic].[Ice].[Menu]
SET [RunOnClassic] = 0
WHERE [Program] = 'Erp.UI.FileTransferEntry.dll';

--I HAVE TRIED ALL THE ONES BELOW HERE TOO

--Erp.UI.FileTransferEntry.dll
--Ice.UI.AttachmentTransferEntry.dll
--Ice.UI.XFileRefEntry.dl';
--Ice.UI.XAttachMetaDataEntry.dll
--Erp.UIProc.MXUpdateAttachmentsPaths.dll
--Ice.UI.DmsStorageTypeEntry.dll
--Ice.UI.AlertMaint.dll
--Erp.UIProc.MXUpdateAttachmentsPaths.dll
--Erp.UIProc.GenW2File.dll

Here I’ll attach my Document & Attachment Type Config

Attachment Type Maint
Attachment Type Maint1100×413 26 KB

Document Type Maint
Document Type Maint1095×309 28.4 KB

Here I’ll attach the Edge agent error on Case Entry Kinetic. Im aware of how to setup Edge Agent. I’m just trying to figure out why it’s forcing me to get edge. I’m suspecting [RunOnClassic] = 1

Case Entry Edge Agent Error
Case Entry Edge Agent Error1022×577 50.9 KB

Here is how it’s supposed to look (when I have edge installed) but I cant install edge on mobile devices:

WithEdgeInstalled
WithEdgeInstalled1290×301 20.5 KB

2

Try changing the ‘File Transfer Mode’ on the doc type and attachment type to ‘File Transfer Using Service’.

That uses the application to transfer the file using the kinetic APIs rather than expecting the browser to copy the file to the network location directly.

That should stop the requirement for the edge agent for these attachments.

1 Like
3

Thanks so much Ben! Can’t believe I looked over the ‘File Transfer Using Service’ option.