Advanced Billing - Part Shipped - Best way to refund the customer

Epicor ERP 10
1

Hope someone can shed some light on this scenario.

  1. A prepaid customer placed an order
  2. Advanced Billing Invoice was raised
  3. Customer paid the Advanced Billing invoice with a deposit
  4. Customer paid the remaining of the Advanced Billing Invoice
  5. 90% of Goods were part shipped
  6. Shipment invoice was raised and part of the Advanced Billing credit were used on the shipment invoice
  7. Customer did not want the rest of the goods, and wanted a refund of the money.
  8. I cannot reverse the payment as it was few months ago.

Question
In this scenario, what is the best way to refund the customer that take into consideration of the Taxes?

I am a bit puzzled about where can I see the remainder of the Advanced Bill payment?

2
  1. Create a Advance Billing Credit Memo for remaining 10% and close the sales order. That way Advance Billing is sorted out. Tax is taken care as long as include Advance Billing in Tax setup.
  2. Pay the customer by Misc. AP Payment by entering a clearing account
  3. Adjust the Advance billing credit invoice by entering same clearing account as entered in AP Payment.
1 Like
3

You mean, I set up the customer to become a Supplier as well or did you use a generic refund Supplier?

What program do you use to do this Adjust the Advance billing Credit invoice?

4

No need to create a supplier. Add as Misc. Payment in Payment Entry.
Write-off and Adjustment option under AR to adjust the advance billing credit memo.

5

Sort of a connection to the original question. Customer decided not to have part of an order so raise RMA to return goods to stock so part of the transaction is credit Goods shipped not invoice. But by doing so we ended up with a credit in Goods shipped not invoice which needs to be manually clear out.

Can somebody help? How can I make it not do that?
thanks