Aging Credit hold being added, but not removed

Epicor ERP 10
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Our finance team recently enabled the Aging Credit hold processes by setting up Mass Credit Information Update to run every 30 minutes. They are reporting customers are being properly added to Aging Hold when we have late invoices, but customers are not being removed from Aging Hold. I read the KB article Aging Hold Functionality but didn’t find any clues where to look. Any pointers?

EDIT: after more discussion most customers are coming off aging hold automatically as we would expect, but we have 2 that didn’t and we don’t understand why.

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Haven’t read the article myself, but I know there are holes in the quote expiration process in Epicor. I had to build a custom one for that. Wouldn’t be surprised if you had to build a custom one for this.

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